Thursday, July 28, 2016

BALENCIAGA – Assistant Store Manager

Role Description

Aid Store Manager in achieving business objectives by supporting all sales activities and ensuring the execution of administrative tasks which support the store operations. This will include personnel management, exceeding defined business targets while working within given budgets and building the brand’s image through sales.

General Responsibilities

  • Opening and closing of the store.
  • Ensure stockroom is organized and is set up properly so staff can easily access merchandise.
  • Oversee day-to-day operations of store.
  • Work towards balanced strengths in sales, operations, merchandising and personnel management.
  • Maintain great interpersonal skills to ensure clear, effective communication with all Departments, stores, colleagues and staff.
  • Ensure that Customer complaints and feedback are handled appropriately and in a timely manner.
  • Support/follow/implement/enforce store operations manual at all times and provide feedback on any updates/changes that might become necessary.
  • Maintain a cost conscious approach when suggesting initiatives, when reviewing bills and when making expense decisions. Protecting the bottom line of the company and its sales are paramount to the success of any retail initiative.
  • Enforce all sustainability policies that are implemented by the company both locally and globally.

Team Management

  • Responsible for training and development of the staff; provide monthly one on one sessions with staff.
  • Work in and promote a team oriented environment that will foster their growth.
  • Display strong leadership skills by leading by example.
  • Consistently show a positive attitude & take responsibility for own actions.
  • Guide the team to be results-driven.
  • Encourage transparency and open communication.
  • Implement and review store policies/procedures on a regular basis and ensure staff adheres to them.
  • Provide in the moment and formal feedback based on observations. Share observations and next steps with direct report. Managers are the eyes and ears for the company.
  • In partnership with Store Manager / Direct Report provide training to new hires and provide continuous and specialized training, as needed, to support staff.
  • Manage and maintain current programs for optimal sales performance practices, including training books, communication binders, bulletin boards, holds and damages, schedules and backroom organization.
  • Hold morning information, motivational, Think Tank meetings in partnership with management team.

Administrative Management

  • Process Payroll as directed by the company.
  • Maintain store schedules.
  • Ensure staff adheres to attendance and punctuality.
  • Ensure that petty cash & check reconciliation is processed correctly each month and submitted prior to due date.
  • Maintain the accuracy of the Customer database, ensure that your team is entering all client data in a timely and accurate manner.

Stock, Inventory & Loss Prevention Management

  • Ensure store shrinkage by partnering with the Stock Associate / Operations Manager / Sales Team through sound operational execution.
  • Prepare, implement, and execute scheduled inventory in partnership with shared services/loss prevention.
  • Cash Registers & Safe: Ensure that the registers and safe are functioning properly and enforce back of house standards for cash/change accuracy along with timely bank deposits.
  • Oversee shipping / receiving department; ensure goods are received and placed on floor quickly and accurately, clients’ purchases are shipped out in a timely manner, and inter-store transfers are processed correctly in a timely manner.
  • Ensure that the monthly Store Reconciliation and Negative On-hand is completed accurately and submitted on time, in partnership with the Store Manager / Store Operations / Stock Associate/ Loss Prevention.
  • Secure all PCI, personal credit information of clients in the store safe.

Visual Management

  • Assist with implementation of visual display and merchandising as directed by the SM/Direct Report according to company’s standards.
  • Review Display Portal regularly to familiarize yourself with the visual displays of Balenciaga stores around the globe.
  • Ensure that all company information related to visual standards, received from Store. Manager and Corporate is communicated to the team as needed.

Store Maintenance Management

  • Oversee daily cleaning and physical up-keep of the inside and outside the store.
  • Fixtures, shelving, carpeting, lighting, and supplies: Maintain highest standards in the functioning, presentation and maintenance of store property.
  • Communicate needs for new fixtures, landscaping, floor/carpet cleaning as needed.
  • Ensure proper levels of supplies are on hand at all times.
  • Oversee all maintenance and repair calls to ensure quality meets company standards.

Please note that although this document tries to give you an indication of the responsibilities of the position, this is not an exhaustive list of the duties. More tasks may be required by the business in the ever changing retail environment that our industry is built upon.

Job Requirements

  • Proven experience in a similar role within other fashion luxury companies or several years of experience as a sales associate/operations/department manager within a retail environment.
  • Ability to manage multiple tasks in a fast paced environment.
  • Proven ability to drive results.
  • Excellent organizational skills.
  • Commercial awareness and strong business acumen.
  • Talent for managing, coaching and developing a team.
  • Strong communication skills.
  • Passion for fashion industry and high level of personal performance.
  • Qualified applicants should send a copy of their resume to Michelle Lacy at

Thursday, July 28, 2016

Balenciaga – Sales Associate

Role Description
The mission is to provide customers with top quality service by meeting their needs and expectations.

General Responsibilities

  • Achieve sales goals
  • Provide an exceptional client experience and customer service
  • Cultivate strong product knowledge across all categories
  • Ensure the achievement of individual and store goals, enhancing and developing the business
  • Procure information about current trends and fashion history and weave into selling ceremony
  • Create and maintain a luxury environment
  • Demonstrate ability to work in a team environment
  • Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
  • Execute operational tasks per company directives
  • Follow Company grooming, accordingly with Balenciaga standards and policies

Job Requirements

  • Proven experience in a similar role within other fashion luxury companies.
  • Ability to manage multiple tasks in a fast paced environment.
  • Proven ability to drive results.
  • Excellent organizational skills.
  • Commercial awareness and strong business acumen.
  • Enhanced communication skills.
  • Passion for fashion industry.
  • Strategic vision in order to develop the business and high level of personal performance.

Qualified applicants should send a copy of their resume to Michelle Lacy at

Wednesday, July 20, 2016

Logo Piana – Store Manager

Loro Piana, a leader in manufacturing and distribution of the finest quality textiles, ready to wear, accessories and custom made garments, has an outstanding Store Manager opportunity available in Highland Park Village.
We are looking for confident and enthusiastic candidates who are leaders.  They must have a natural selling ability, enthusiasm, strong communication skills, a strong sense of aesthetics, motivation to build relationships and their business and have an appreciation for luxury goods and our exclusive clientele.  The ideal candidate will have 5+ years’ experience in luxury management.  Responsibilities will include ensuring customer service levels meet and exceed our customer’s expectations, developing and maximizing the client base and daily store operations.

Essential Responsibilities:

  • Manage the selling environment including the adherence to selling floor assignments and ensuring impeccable customer service.
  • Maximize the sales performance of the staff through product knowledge education, coaching selling and clientele skills and reviewing individual transaction statistics on a regular basis.
  • Assist Sales Professionals with the achievement of their individual goals by monitoring the suggestive selling process and providing timely feedback and direction.
  • Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all personnel.
  • Develop a specific plan to ensure compliance with thank you note guidelines, telephone and email outreach goals and assist with supervision of communication content.
  • Lead by example and ensure a respectful selling environment is maintained at all times.


  • Minimum 5+ years selling and management experience in luxury retail environment
  • Professional sales development skills
  • Exceptional interpersonal skills
  • Strong leadership qualities and the ability to communicate effectively with all levels within the organization and our customer base.
  • College degree preferred

Please submit your resume to Brianne Murphey at

Wednesday, July 20, 2016

Loro Piana – Full Time Sales Professional

General Purpose of the Position: Loro Piana, a leader in manufacturing and distribution of the finest quality textiles, ready to wear, accessories and custom made garments, has an outstanding opportunity available in luxury sales.

We are looking for confident and enthusiastic candidates. They must have a natural selling ability, strong communication skills, a great sense of aesthetics, motivation to build relationships, possess a willingness to learn about the brand and have an appreciation for luxury goods and our exclusive clientele.

Essential Duties and Responsibilities:

  • Achieve personal sales goal
  • Develop and maintain thorough product knowledge
  • Provide exceptional customer service by anticipating the needs of the client and working to exceed their expectations
  • Maximize the sales performance by establishing strong relationships and gaining insight to the needs and lifestyle of the client.
  • Develop active, repeat customer base
  • Maintain accurate, detailed clientele book
  • Provide feedback to store manager on merchandise trends, missed opportunities and issues related to fit and quality
  • Ensure appropriate sales floor coverage and comply with all loss prevention procedures to ensure integrity of inventory
  • Ensure a respectful selling environment at all times

Skills and Abilities Required:

  • Excellent communication skills
  • Motivation
  • Strong sense of aesthetics
  • Natural selling abilities

Please send all resumes for consideration to:

Tuesday, July 19, 2016



  • To generate sales by use of exceptional selling skills and an eagerness to take on new challenges
  • Practice developed communication and problem solving skills
  • Contribute to the growth and efficiency of the company as a whole
  • Must be able to work well with others

Experience as a luxury sales associate in the Interior Design/Retail business is preferred and a passion for beautiful things is a must. While displaying strong moral character in all situations, the candidate must have experience with customer service and professional leadership skills. Effective communication and the ability to adapt to all situations while still making decisions based on the success of the business is vital to the position. The candidate must be equipped with a set of core values and exceptional interpersonal skills. Immediate availability preferred.

Qualified applicants please submit a copy of your resume to Rachael Wilson at

Thursday, July 14, 2016

Filson – Key Holder

In 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available.

Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service.

Key Holder:

The Key-holder is responsible for supporting the Store Manager in the store’s day-to-day operations as well as help to develop the brand and market Filson’s high-quality products. The Filson brand is built on a reputation of excellent product quality and performance as well as exceptional customer service. This position serves customers by providing merchandise; supervising staff.


  • Provide exceptional service to all customers through sales, customer service and clientele.
  • Identifies current and future customer needs by establishing rapport with potential and actual customers and other persons in a position to better understand service expectations
  • Supports the Store Manager in selecting store staff by recruiting, selecting, orienting, and training employees
  • Promotes employee selling and merchandising skill by demonstration and leading by example
  • Maintains store staff job results by coaching, counseling, and planning, monitoring, and appraising job results.
  • Supports marketing merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
  • Prepares reports by collecting, analyzing and summarizing information
  • Ensures availability of merchandise and services by maintaining inventories.
  • Ensure that Filson Standards and Operating Standards are met or exceeded to support brand consistency.
  • Protects employees and customers by providing a safe and clean store environment
  • Responsible for overall appearance of the store, including mechanical operations as well as fixtures and overall maintenance of the store. Insure that outside services for maintained and improvement are recruited as needed.
  • Supports operations by enforcing program, operational, and company policies and procedures.
  • Be able to work evenings, weekends and holidays as needed.
  • Other duties as assigned.

Note:     This job description is not meant to be all-inclusive.  Employee may be required to perform other duties to meet the ongoing needs of the organization.


  • Exceptional selling skills, customer service, and clientele
  • 3 + years as a Key-Holder  or Assistant Manager in a Retail Store
  • Management proficiency
  • Analyzing information
  • Results Driven
  • Strong written and verbal communication skills.
  • PC based computer skills; with Word, Excel, and telecommunication experience.


  • Able to lift and carry 30 pounds
  • Able to reach overhead
  • Able to pull clothing and luggage from shelves
  • Able to bend, kneel, or stoop
  • Must be able to stand for long periods of time
  • Able to work weekends, holidays and evenings.

Note: This job description is not meant to be all-inclusive.  Employee may be required to perform other duties to meet the ongoing needs of the organization

Filson is an equal opportunity employer.  We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination.  It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law.  Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.

With regard to applicants or employees with disabilities, the company offers what the law refers to as “reasonable accommodation” to enable a person to perform his or her job.

Please email inquiries to Jeff Gober at or call 469-680-1372.

Thursday, June 16, 2016

Alexander McQueen – Sales Associate

Reporting to: General Manager

Role Objectives:
For this role in our Dallas store, we require a passionate individual with a professional sales approach and exceptional customer service skills.  
Highly commercially aware, you will work as part of a team to ensure the store meets all objectives and targets, focusing on driving sales and the development of customer relationships.
With a desire to become a true brand ambassador, you will welcome clients to the Alexander McQueen experience and spend time understanding their needs in order to select and style our products to the client.  Your interest in fashion and commitment to the brand will be demonstrated through your current knowledge of our products, trends and collections in order to deliver the best possible service to potential and existing clients.
The ideal candidate will be a strong and focused team player that possesses relevant experience within the luxury goods/fashion industry.

Skills and Experience Required:

  • A minimum of three years’ experience in a similar role with experience in RTW
  • Experience in a customer service role with face-to-face customer contact
  • Ability to adapt to frequent change and a high pressure environment
  • Ability to initiate contact and communication
  • Motivated by being a team player with a common goal
  • Excellent communication skills

Qualified applicants should submit their resume to Tyler Catlett at

Friday, June 3, 2016

Kiehl’s – Part-time Keyholder

Kiehl’s Since 1851 was founded as an old-world apothecary in New York’s Lower East Side neighborhood. From our earliest days, our staff has personalized every contact with a Kiehl’s customer. Our fine formulations have always been made with the most unique natural ingredients found the world over.

Today, we serve customers everywhere with skin and hair care formulas derived from the most unique natural ingredients. By combining tried-and-true methods with the latest innovations from around the world, we assure the high level of quality and efficacy our customers have come to expect from Kiehl’s for more than 159 years.

We have an exciting opportunity to join the Kiehl’s family as Kiehl’s Part-time Keyholder. This position is responsible for achieving individual sales goals established by management team. Provide superior customer service standards and develop customer relationships that will result in repeat business. Responsible for product and brand image presentation while maintaining a neat and organized store.

Job Responsibilities

  • Achieve individual sales goals
  • Effectively execute visual directives, education selling tools and customer service standards
  • Adhere to visual merchandising and housekeeping standards
  • Regular attendance and timeliness for all scheduled shifts

Job Requirements

  • 2+ years of specialty retail store experience. Management experience preferred.
  • Willing to working flexible hours, including nights and weekends
  • Highly resourceful, flexible and ability to solve problems in a timely manner
  • High School Diploma or GED required
  • Must be able to work on your feet all day
  • Walk up and down a flight of stairs and/or ladder if necessary
  • Lift up to 25 lbs on a regular basis

Please email resume to Sara at

Thursday, May 26, 2016

Chanel – Full-Time Customer Service Assistant

Chanel, Inc., a leader in the luxury goods industry, seeks a Full-Time Customer Service Assistant for the Dallas, Texas, Highland Park Village location. Candidate will be responsible for ensuring the highest standards of client service and providing customers with prompt, professional, warm and courteous service. The CS Assistant is also responsible for assisting in executing pertinent support tasks as directed by management.


  • Manage the repair process from beginning to end to ensure increased client follow-up and timely resolution of issues
  • Assist with the location and processing of charge send merchandise
  • Respond to transfer inquiries in a timely manner
  • Respond to incoming telephone calls in a timely and effective manner. Ensure accurate message taking and distribution
  • Facilitate the client refreshment program
  • Assist Boutique Management and Sales Associates with the selling process as needed
  • Assist in the timely and accurate completion of cycle counts
  • Support Shipping and Receiving by assisting in the process as needed.
  • Assist in operational sales support for sales associates
  • Support the Client Experience by consistently elevating the level of service
  • Process all repair paperwork in a timely and accurate manner
  • Maintain thorough and accurate repair log
  • Maintain consistent follow up with After Sales Service Center on repair statuses
  • Maintain consistent follow up with clients regarding the status of submitted repairs 


  • Basic computer skills
  • Excellent communication skills
  • Understanding of client service standards in a luxury retail environment
  • Attention to detail
  • Team player
  • Punctual
  • Confident, helpful, polite
  • Friendly and refined demeanor

Minimum Education: High School Diploma

Minimum Years of Experience: Previous experience in a service related industry (1 or more years)

Chanel, Inc. and its U.S. affiliates is an Equal Opportunity Employer.

Interested candidates should contact Please include your resume with your submission.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Tuesday, May 10, 2016


The Sales Supervisor is responsible for achieving both individual and store goals, while exhibiting a strong sense of leadership. The Sales Supervisor ensures that associates are utilizing all tools provided by the company in order to provide excellent customer service and increase business profits. The Sales Supervisor must be fluent in all areas of management including sales, operations, and visual and be able to effectively execute the daily managerial tasks in the absence of the Store Manager or Assistant Manager.


  • Responsible for leading and motivating the team to drive sales and productivity
  • Accountable for reaching personal sales goals and contributing in achieving the store goal
  • Ensure that each customer receives outstanding customer service while satisfying company selling culture
  • Continue to develop personal sales techniques and assist in the development of associates’ sales
  • Demonstrate an in-depth knowledge of merchandise and teach all full and part time associates
  • Train and coach staff on the sales floor with the use of Selling Tools provided by the company
  • Maintain a client book so that it is accessible for use by Management at any time
  • Develop and maintain long lasting client relationships by establishing a returning client base
  • Develop and maintain consignment client relationships, contributing to monthly sales with a minimum of 5% consignment sell through
  • Personally maintain a UPT above company standard of 2.0 and motivate and train staff to do the same
  • Satisfy company KPI requirements, consistently hitting a minimum of 3/6 KPI’s.


  • Assist the Store Manager and Assistant Manager in recruiting and training employees
  • Assist the Store Manager and Assistant Manager in completing staff performance evaluations
  • Encourage Sales Associates to take ownership for their sales and sales performance
  • Understand payroll process to ensure integrity of payroll and in the absence of the Store Manager or Assistant Manager
  • Ensure image and grooming standards are reflective of the brand and adhered to at all times


  • Assist the Store Manager and Assistant Manager in merchandising directives
  • Ensure the interior and exterior of the store is maintained to company standards
  • Identify and communicate product concerns to the Store Manager and Assistant Manager
  • Communicate inventory needs to Store Manager and Assistant Manager
  • Assist in processing and replenishing merchandise and monitoring floor stock


  • Responsible for knowing and executing daily operations of opening and closing procedures
  • Ensure facility maintenance, presentation, and organization are up to company standards
  • Ensure cash control procedures are properly followed, including: bank deposits, safe funds and petty cash
  • Ensure deliveries are properly processed in a timely manner
  • Monitor the movement of all inventory and ensure that staff adheres to all shipping and receiving policies and procedures


Interested candidates should contact Azzie Khurdajya at Please include your resume with submission.

Monday, May 2, 2016

Filson – Retail Sales Associate

In 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available.

Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service.


  • Build and service book of clientele.
  • Provide a luxury experience to all store clientele.
  • Develop and maintain strong knowledge of the Filson product.
  • Perform duties related to opening and closing store.
  • Maintain store merchandising standards per VM guidelines.
  • Stocking and maintaining size runs on sales floor.
  • Keeping store appearance to the Filson standard.


  • Must have high school degree or equivalent.
  • Previous experience in retail store front.
  • Enthusiastic approach to the brand.
  • Natural ability toward sales and customer interaction.
  • Customer service skills.
  • Friendly and outgoing.
  • Committed to superior service.
  • Energetic and dependable.
  • Motivated and results driven.
  • Ability to work weekends, holidays and evenings.
  • Team player.
  • Basic math skills.


  • Able to stand for 8 hours.
  • Able to lift and carry 30 pounds.
  • Able to reach overhead.
  • Able to pull clothing and luggage from shelves.
  • Able to bend, kneel, or stoop.
  • Able to work weekends, holidays and evenings.

Note: This job description is not meant to be all-inclusive. Employee may be required to perform other duties to meet the ongoing needs of the organization.

Filson is an equal opportunity employer.

Please email inquiries to Jeff Gober at or call 469-680-1372.

Monday, April 4, 2016

AKRIS – Full Time Sales Associate

Sales of RTW and Accessories


  • Represent the Akris brand by interacting with clients in the sale of RTW and Accessories.
  • Maintain a high level of service, product knowledge and basic operational procedures.
  • Cultivate strong client relationships
  • Assist with inventory and special projects as needed

Desired Skills and Experience:

  • Previous experience in luxury sales is required
  • Strong understanding of customer service needs and customer priorities
  • A sales driven, goal oriented individual with a positive, high energy personality
  • Strong client book
  • Excellent interpersonal and communication skills are needed
  • Strong attention to detail with the ability to handle multiple tasks simultaneously
  • Must be able to lift, carry or otherwise move objects weighing up to 30 pounds when merchandising the sales floor.

Akris is an international fashion house founded in 1922 and based in St. Gallen, Switzerland. Creative director Albert Kriemler designs fashion forward women’s wear and signature accessories including the Ai bag made from coveted Mongolian horsehair. Akris holds its ready-to-wear runway shows twice a year in Paris. Besides double-face, the fashion house is renowned for using innovative embroidery and digital photo printing techniques. Akris has been owned and run by its founding family for three generations and operates its own boutiques in major cities around the globe. The Akris main collection as well as its sportier sister line Akris punto are also available in over 500 points of distribution worldwide.

Qualified applicants, please email a copy of your resume to Teresa Moeller,

Wednesday, March 9, 2016

Shinola/Detroit – Key Holders and Sales Associates

We are searching for entrepreneurial minded individuals ready to join our dynamic and revolutionary retail team as key holders and sales associates.  If you are dedicated to providing the best customer service experience, we are looking for you! Shinola is experiencing explosive growth and looking for exceptional employees to make a significant contribution at the start of what we believe will become an iconic American brand.

Come join us!!! Shinola combines top creative talent with seasoned executives. Shinola is led by a team of industry leaders with a true entrepreneur spirit. As a member of a highly talented and experienced team, you will work in creative-driven environment focused on growing our business while having fun.

The ideal candidates are dynamic, friendly, open minded and passionate and knowledgeable about fashion and our brand.

Apply online at

Tuesday, January 19, 2016


We are currently seeking entrepreneurial, driven and dynamic Sales Consultants with excellent client development skills. Must be focused on building sales volume, establishing and maintaining customer relationships and being a team player. We offer our customers the finest assortment of Women’s & Men’s Designer & Contemporary apparel, Handbags, Shoes, Accessories, Cosmetics, Fragrances, & Gifts.


  • Build and maintain client relationships through effective use of selling skills and proactive client outreach
  • Provide exceptional customer service experience
  • Develop strong product knowledge across all categories
  • Achieve individual sales goals
  • Demonstrate interest and ability to work as part of a team
  • Execute operational tasks as per company directives


  • 2+ years of sales experience preferably in a luxury retail
  • Must be motivated and results-driven
  • Excellent interpersonal and communication skills
  • Knowledge of fashion industry and competitive market
  • Proactive ability to multi-task and prioritize
  • Ability to work a flexible schedule based on business needs
  • Demonstrated ability to work in a team focused environment

Please email inquiries and/or resumes to Cindy Hathcock at

Tuesday, January 19, 2016


rag & bone is currently seeking full-time and part-time Sales Associates to join our team.


  • Drive sales and obtain sales goals through excellent customer service and clienteling
  • Demonstrate brand and product knowledge during all interactions with customers and co-workers
  • Follow all company policies and procedures to ensure operational excellence in the front and back of house
  • Help to ensure the sales floor is fully stocked and merchandised according to company guidelines at all times
  • Assist or participate in company initiatives involving selling, service, stock, visual merchandising, etc.


  • At least 2+ years of specialty retail experience
  • Exceptional communication and interpersonal skills
  • Passion for our brand and customer service
  • Knowledge of fashion industry and competitive market
  • Demonstrated ability to work in a team focused environment

Please email inquiries and/or resumes to Rachel Zacharias at

Tuesday, January 12, 2016


The Sales Associate is responsible for contributing to the store sales by providing The St. John Experience level of service to all internal and external clients, building rapport with clients, clienteling, supporting the management team and representing St. John.


  • Consistently demonstrates Relationship Selling Skills to achieve and exceed planned daily, weekly and monthly sales goals set by Store Management
  • Demonstrates the Relationship Selling Skills from the 5 Star Service program to actively develop new clients and further develop existing client relationships
  • Demonstrates behavior that reflect the Guiding Principles
  • Maintains client book to standard and generates sales utilizing the client book through appointments and daily correspondence with clients
  • Demonstrates strong product knowledge; keeps updated on new products, marketplace and fashion trends
  • Promotes and supports the St. John customer loyalty programs
  • Demonstrates high degree of professionalism in communication, attitude and teamwork with clients, peers and management team
  • Demonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication)
  • Understands and performs all POS functions accurately, professionally and within Company guidelines
  • Has a strong knowledge of the alteration process and fitting a client for alterations
  • Assists in merchandising and maintaining the appearance of the store according to St. John standards
  • Maintain store, lunchroom, stockroom and bathroom to Company standards
  • Assists in the preparation and execution of stores physical inventories and actively participates in resolving inventory discrepancies
  • Actively contributes to non-selling activities and loss prevention initiatives
  • Demonstrates high level of quality in work, attendance and appearance
  • Actively participates in Monthly Touch Bases and follow-ups
  • Attend all required Store Meetings
  • Maintains standards of cleanliness and organization
  • Adheres to all Company Policies & Procedures
  • Adhere to Timekeeping procedures
  • Adhere to local, state and federal laws


  • Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
  • Demonstrates high level of quality work, attendance and appearance
  • Adheres to all Company Policies & Procedures and Safety Regulations
  • Adheres to local, state and federal laws
  • Additional responsibilities assigned by supervisor related to your position/department
  • Ability to work varied hours, nights, days and weekends to support the business needs.
  • Model the “St. John Way”


  • Adaptability
  • Client Focus
  • Communication
  • Decision Making
  • Embraces Change
  • Honesty and Integrity
  • Initiative
  • Innovation
  • Leadership
  • Motivator
  • Optimistic
  • Professionalism
  • Results Orientated
  • Solutions Orientated
  • Teamwork
  • Time Management
  • Thoroughness


  • 2-3 years sales experience in a luxury brand retail store
  • Understands the luxury client
  • Loyal client base or experience with clienteling
  • Worked in a clienteling environment and has built a loyal client base
  • Ability to work varied hours: nights, days and weekends to support the business needs

Please visit

Tuesday, January 12, 2016

HADLEIGH’s – Sales Associate

Hadleigh’s is a luxury retail boutique and atelier in Dallas, with a second location in Manhattan, for Italian made women’s RTW, men’s clothing, accessories, and fine leather goods. All positions are responsible for providing superior customer service and developing relationships that will repeat in business. Associates are responsible for product and image representation while maintaining the Hadleigh’s brand.

  • Dallas – Sales Associate – qualified full time candidate with previous experience of at least 2+ years in luxury retail. Candidate should be sales driven and goal oriented and understand the importance of building relationships with clients. Position needs to be filled by a candidate willing to work weekends and flexibility with schedule.
  • New York City – Sales Associate – qualified full time candidate with previous experience of at least 2+ years in luxury retail. Candidate should be sales driven and goal oriented and understand the importance of building relationships with clients. Position needs to be filled by a candidate willing to work weekends and flexibility with schedule.

Please e-mail resumes or inquiries to:

Wednesday, November 25, 2015


Prior experience in a retail/boutique store dealing with high-end goods, and clientele oriented sales.
Candidates must also be outgoing, energetic, professional and good representatives of our brand and be able to emanate the James Perse brand life-style.

Achieve daily, monthly, and annual sales targets.
• Establish relationships with clients and manage communication consistent with James Perse.
• Ensure the highest standards of client service are maintained at all times.
• Maintain the selling floor and merchandise.

• Prior experience working in a luxury environment.
• Strong interpersonal and communications skills both verbal and written.
• Strong independent work ethic, excellent time management skills, and high level of integrity.

• High School Diploma or GED required.
• College Degree preferred.


James Perse Enterprises, Inc. has successfully introduced its unique take on the Southern California lifestyle to the world. With visionary focus, Perse has expanded the company to include James Perse Standard, James Perse Los Angeles, James Perse Home and James Perse Malibu, each line defined by premium fabrics and Perse’s signature designs. James Perse Enterprises, Inc. enters its second decade with the perfect basis for continued global expansion – absolute dedication to its swiftly growing, intensely loyal clientele. At James Perse Enterprises, Inc. we set superior standards for our products and our employees. We seek talented people with diverse backgrounds and experiences who would be assets to our brand. We are seeking responsible, committed, and highly energetic retail professionals with a developed sense of contemporary style and exceptional customer service.

James Perse offers a competitive compensation package. Full-time positions are eligible for Company sponsored benefits.

Please apply directly on our website:

Monday, October 26, 2015

SEASIDE LUXE – Stock Associate

Founded in 2008, Seaside Luxe is a retail management firm that specializes in the design, development and management of luxury retail boutiques at five-star hotels and resorts around the world. The Seaside Luxe retail concept is tailored to reflect the unique ambiance and culture of each resort destination with elements from local and international sources to maintain authenticity within a stylish and sophisticated retail environment. For more information, please visit

The stock associate manages the flow of merchandise in and out of the stockroom. S/he is responsible for ensuring that all merchandise is properly received, transferred and/or shipped, and that it is accurately accounted for in the retail system. The stock associate is also expected to conduct regular cycle counts of merchandise to identify any missing merchandise and/or discrepancies in the retail system. The stock associate must also partner with the store staff to ensure that the boutique consistently adheres to the visual merchandising and store standards. At times, the stock associate may be asked to assist clients on the sales floor and must be able to appropriately represent the SSL brand.


  • Receive and check-in all merchandise shipments against the packing slips
  • Investigate and resolve any discrepancies between received merchandise and the packing slips
  • Work with store manager and appropriate vendor to return and/or replace damaged merchandise
  • Unpack, ticket, and sensor merchandise
  • Prepare the merchandise for the sales floor (i.e. steam clothing, stuff handbags, etc.)
  • Assist store team with re-stocking and replenishing merchandise on the sales floor
  • Conduct regular cycle counts of merchandise, particularly high-ticket items
  • Bring any inventory discrepancies to Store Management’s attention immediately
  • Investigate merchandise discrepancies in partnership with Store Management
  • Ensure that the stockroom is clean, organized, and that merchandise is clearly labeled and easy to access
  • Maintain an accurate log of in-store merchandise on consignment
  • Ensure that all merchandise in the store is appropriately entered in the retail system
  • Ensure the safety of merchandise and valuable materials in the stockroom in partnership with Store Management
  • Ensure that the trash is inspected by Store Management before removing from the store
  • Maintain security of receiving door to ensure that merchandise is secure at all times
  • Prepare merchandise for repairs, and maintain a repair log in partnership with Store Management
  • Prepare and ship merchandise to clients, other store locations, and/or back to the vendor

Perform other tasks as needed and/or assigned by Store Management

Key Attributes:

  • Communication Skills
  • Customer Focus
  • Flexibility
  • Integrity and respect
  • Organizational Skills
  • Presentation Skills
  • Strong Ability to Multi-task

Job Requirements:

  • Minimum 2-3 years of experience in retail or warehouse environment
  • Proficiency in POS or similar retail system
  • Basic knowledge of Microsoft Office
  • Foreign language skills a plus


  • High School Graduate or Equivalent required

Monday, March 23, 2015


Purpose and Scope:
The Luxury Sales Professional’s role is to acknowledge each customer and build a long term client relationship. They shall consistently uphold the Ralph Lauren cultural ethos and deliver service excellence for the purpose of exceeding sales objectives.

Takes a proactive approach to self-development and actively gives/receives feedback through one-on-ones and coaching.
Exhibit pride through positive demeanor, body language and personal presentation.
Takes a proactive approach, embrace, action and commit to all training tools provided (service excellence, product knowledge, etc).
Demonstrate professional etiquette through integrity, honesty and respect for others.

  • Consistently build and develop a proactive clientele business through social engagement, social media and relationship skills.
  • Consistently deliver value added services to enhance customer experience.
  • Acknowledge all customers and treat them as if they were guests in your home at all times.
  • Express humility, kindness and genuine interest in the individual.
  • Anticipate their needs and be responsive with an engaging attitude.
  • Offer the unexpected to create a memorable experience.
  • Create and nurture an enduring relationship.


  • Actively participate in upholding the brand esthetic in all merchandising activities including but not limited to daily stock maintenance.
  • Demonstrate a true passion and respect for the product.
  • Create an inspirational shopping experience through creative and compelling store environments.
  • Utilize product knowledge and selling tools to strengthen expertise.
  • Ensure wardrobe is consistent with the Ralph Lauren aesthetic.
  • Invest time and energy to learn the history and heritage of our lifestyle brand.
  • Understanding of Made to Measure a plus.

Business Objectives

  • Exceed annual sales volume and business objectives by identifying and actioning innovative business driving opportunities.
  • Leverage selling tools to maximize sales and impart knowledge to the client.

Please forward your resume and cover letter to Kristopher Edel,

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