the issue > Careers > October 18, 2016
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Rag & Bone – Full Time Sales Supervisor

rag & bone is currently seeking a full-time Sales Supervisor for our Highland Park Village location in Dallas.

Sales Supervisors play a key role in ensuring sales goals are consistently met, a customer centric floor environment is being maintained and service standards are executed according to company guidelines. In addition to being a highly productive sales driver, this person will act as an extension of store management as a leader and role model to all Sales Associates when it comes to service standards and adherence to company policy.

Key Roles and Responsibilities

Customer and Brand Experience

  • Build customer loyalty through in store experience
  • Demonstrate product knowledge and support senior management with delivery of this information to staff
  • Display best in class customer service techniques, clienteling standards and sales interactions.
  • Be the example for team by consistently achieving sales goals and key performance metrics
  • Assist Sales Associates with customer interactions in order to elevate the level of services and teach the Associate how to properly engage with customers
  • Encourage and recognize opportunities for team selling
  • Understand and exemplify the rag & bone brand philosophy and lifestyle
  • Emulate the brand aesthetic and embody a strong sense of fashion
  • Provide assistance with floor sets, window changes and other merchandising tasks as necessary
  • Resolves customer service issues utilizing the best in class service philosophy

Maintain Operational Excellence
Opening and Closing

  • Ensure the store is opened and closed each day according to company guidelines. This includes but is not limited to ensuring a timely opening/closing, ensuring visual standard and store cleanliness are up to par at the beginning and end of each day, merchandising standards are met and the register is properly opened/closed

Policy and Procedure

  • Maintain knowledge and understanding of all Policy and Procedures
  • Act as a resources for team if there are questions on Policy and Procedures

Stock/Inventory Management

  • Contribute to the achievement of low inventory shrink and inventory accuracy by ensuring consistent execution of all inventory touch points

IT Systems

  • Accurately process Point of Sale transactions

Personal Excellence

  • Consistently act within core value of rag & bone
  • Appropriately diffuse conflict with all members of the team and take ownership of your contribution to overall team and store environment. Escalate conflict to management where necessary.
  • Identify opportunities to support the team in delivering a best in class customer experience
  • Ability to receive feedback from management and peers with respect and composure

Drive the Business

  • Assist in tracking, monitoring and communication business results as necessary
  • Model and teach store associates to support a positive client-centric environment
  • Ability to grow and manage a clientele

Experience/Skills

  • Minimum 2+ years of specialty retail experience
  • Experience selling in a commission based environment
  • Proven ability to drive business through clienteling
  • Previous experience in contemporary or luxury retail
  • Proven ability to meet sales goals
  • Availability to work per the needs of the business
  • Ability to lift at least 30lbs, carry , push, pull, squat, kneel, twist, turn, climb, crawl, reach, and bend

Please email resumes to Rachel Zacharias at rachel.zacharias@rag-bone.com.