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Christian Louboutin – Sales Associate

Overview: Under the leadership and guidance of Management, the Sales Associate is responsible for providing outstanding customer service, building and maintaining a loyal client base, providing clients with product knowledge, informing clients of new arrivals and working as part of a team to meet individual, boutique and brand objectives.

Responsibilities:

  • Exceeding and maintaining sales goals set by management team
  • Provide excellent customer service and maintaining strong client relationships
  • Commitment to building customer relationships and loyalty through personal interaction and the maintenance of a client file
  • Follow up on all client issues such as shipment orders and consignment
  • Check emails and send out client agreement forms
  • Demonstrate knowledge of product and utilizes this knowledge to build sales
  • Expert in product information & understanding the features and benefits of our brand
  • Working with fellow associates as a team in order to complete tasks and achieve goals
  • Maintaining an organized inventory and assisting manager with daily boutique operations
  • Ability to handle large sums of money, deposits and all cash desk operations
  • Outreach to clients events such as sale, fashions night out and special in store events
  • Deliver a pleasant customer experience with each customer interaction

Skills and Requirements:

  • Bachelor’s degree preferred
  • 6+ years of experience in Luxury sales or similar role
  • Ideal candidate has work experience in medium sized multinational company or luxury business
  • Additional language fluency is a plus
  • Adheres to company policy and confidentiality- is a true ambassador for the brand with strong sense of responsibility- setting the standard
  • Versatile and flexible; embraces change and is consistently able to develop and adapt to the needs of the business
  • Driven to learn and grow, grasp new concepts quickly, prioritizes efficiently and is organized
  • Excellent communication skills, both oral and written; follows professional presentation
  • Strong follow up, follow through and attention to detail needed, shows initiative, ability to meet deadlines
  • Ability to be physically active and on your feet for the majority of an 8 hour day
  • Ability to carry multiple boxes of shoes as needed
  • Team player, “no task is too big or too small” attitude, committed, positive, and reliable
  • Proactively contributes to creating a team atmosphere that is professional, flexible and enjoyable
  • Contributes focused, well managed efforts towards achievement of stores personal goals
  • Ability to work a flexible schedule that meets the needs of the business; could include overnight, evening, weekend, holiday and call in shifts
  • Passion for Christian Louboutin brand
  • Sales committed: take appropriate actions on a daily/weekly basis to ensure the store goal is reached and/or outperformed every month.
  • Customers committed: has a natural charisma and is able to develop a strong relationship with VIP customers increasing their loyalty to the brand.
  • Commercially astute – possesses sound knowledge of sales figures, sales potential and competition performance.
  • Working knowledge of POS systems and Microsoft Office
  • Exceptional customer service skills and effective interpersonal, verbal, and communication skills.
  • Required to work a flexible schedule based on business needs that includes, evenings, weekends and holidays.

For more information or to apply, please contact Jennifer Scott at j.scott@us.christianlouboutin.com.

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