Position Overview:
The Retail Key Holder is a crucial team member responsible for assisting with the daily operations of the store, ensuring excellent customer service, supporting sales goals, and maintaining a secure and organized environment. This role includes supervisory responsibilities such as opening and closing the store, managing cash handling procedures, and ensuring adherence to company policies.
Key Responsibilities:
Store Operations:
- Open and close the store, following established procedures
- Ensure the store is clean, organized, and well-stocked at all times.
Customer Service:
- Provide exceptional service to customers, assisting with inquiries, purchases, and returns.
- Act as a role model for customer service standards, ensuring a positive shopping experience.
Sales Support:
- Assist in achieving sales goals by promoting products
- Support inventory management and oversee visual merchandising
Team Leadership:
- Supervise and support staff
- Assist in training and onboarding new team members.
- Foster a positive and collaborative work environment.
Policy Adherence:
- Ensure compliance with company policies, procedures, and safety guidelines.
- Address and resolve customer or staff issues following company protocols.
Qualifications:
- High school diploma or equivalent (some college or retail certification preferred).
- 1–3 years of retail experience, with previous key holder or supervisory experience preferred.
- Strong leadership, communication, and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Availability to work flexible hours, including evenings, weekends, and holidays.
- Basic proficiency with point-of-sale (POS) systems and Microsoft Office Suite.
Physical Requirements:
- Ability to stand, walk, and move around for extended periods.
- Capability to lift and carry up to [weight, e.g., 25 lbs.].
- Comfortable climbing ladders and performing tasks that require manual dexterity.
Benefits:
- Competitive hourly pay.
- Opportunities for advancement within the company.
- Employee discounts and other perks
Interested candidates should submit their resume to retail@lelesadoughi.com.