NEW + NOW
NEW + NOW > Careers > May 16, 2025
SHARE:

Material Good – Sales Associate

Sales Associate
Highland Park Village – Dallas, TX
Start Date: June 2025

 

About Material Good

Material Good is a luxury retail destination specializing in fine jewelry, collectible timepieces, and bespoke creations. With a deep appreciation for craftsmanship and a commitment to delivering exceptional client experiences, we are expanding to Dallas and seeking a high-performing Sales Associate to join our new boutique in Highland Park Village.

 

Role Overview

As a Sales Associate at Material Good, you will play a critical role in launching and growing our presence in the Dallas market. You’ll be responsible for driving personal revenue growth, managing your own client pipeline, and offering a high-touch, relationship-driven experience across all categories. With a blend of strategic outreach, in-store selling, and concierge-level service, you’ll help define what the MG experience looks and feels like in this new market.

Key Responsibilities:

 

Sales & Revenue Generation

  • Consistently meet or exceed monthly, quarterly, and annual individual sales goals across fine jewelry, pre-owned timepieces, and bespoke creations.
  • Drive both transactional and relationship-based sales, converting walk-ins, appointments, and referrals into repeat clients.
  • Proactively develop new business through daily client outreach, in-store networking, and off-site relationship building.
  • Educate your existing client book on the world of MG—introducing them to our full suite of offerings and deepening their loyalty to the brand.

Client Development & CRM Management

  • Manage and grow your personal portfolio of clients through consistent follow-up, relationship nurturing, and strategic gifting or touchpoints.
  • Maintain detailed records in the CRM, including preferences, sales history, and key dates to support high-touch, personalized service.
  • Book and host private appointments both in-store and off-site; deliver white-glove service at every touchpoint.
  • Assist with bespoke client jobs via our Atelier to develop strong product knowledge and a deep understanding of our custom design process.

Client Experience & Event Support

  • Assist with in-store events, trunk shows, and showroom activations—inviting and hosting high-potential clients and prospects.
  • Support VIP experiences, including at-home appointments, concierge services, and client pickups/drop-offs.
  • Engage in luxury community networking (private clubs, high-end service providers, charitable circles) to expand client acquisition efforts.

Product Expertise & Floor Presentation

  • Maintain in-depth knowledge of our fine jewelry collections, watch brands, and bespoke capabilities.
  • Stay ahead of trends and regularly communicate client feedback to the buying team to help inform inventory and replenishment strategies.
  • Maintain pristine in-store presentation: assist with daily display setup and breakdown, weekly floor refreshes, and quarterly re-merchandising.
  • Contribute to the organization of the vault/backstock and be proactive in ensuring new product is represented on the floor.

Operational Support & Sales Reporting

  • Ensure accurate processing of POS transactions, returns, exchanges, repairs, and client-owned sales.
  • Coordinate with the Boutique Manager to track and report on personal sales goals, client retention, and pipeline development.
  • Troubleshoot client issues and oversee the logistics of orders, special requests, and repairs with urgency and care.
  • Provide feedback on client requests and product demand to support strategic buying decisions.

What We’re Looking For

  • A proven track record of exceeding sales goals in a luxury retail environment—fine jewelry or watches strongly preferred.
  • A self-starter with strong business acumen—you approach your book of business with ownership and accountability.
  • Exceptional interpersonal skills with a natural talent for clienteling and relationship building.
  • Experience using CRM systems and an organized, data-driven approach to client outreach.
  • Passion for fine jewelry, timepieces, and personalized service; an eagerness to stay up-to-date on trends and market movements.
  • Availability to work most weekends and flexibility to accommodate client needs, events, and seasonal schedules.

 

For more information or to apply, please email your resume to Ashley Griggs at agriggs@materialgood.com. 

RELATED POSTS