the issue > Careers > June 7, 2022
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Rag & Bone – Sales Support Associate

Sales Support Associates support both the back of house and front of house operational functions. Back of house functions include, but are not limited to, unpacking/packing shipments, organizing the stock room, answering phones, and understanding and executing operational policies/procedures. Front of house activities flex between greeter, runner, cashier, phone answering, and whatever else the store requires. Sales Support Associates support an efficient product flow as well as a best in class customer service experience.

Key Roles and Responsibilities

  • Maintain Operational Excellence

Policy and Procedure

  • Maintain a knowledge and understanding of all Policy and Procedure

Stock/Inventory Management

  • Perform the receiving/transfer/RTV processes
  • Ensure maximization of storage and capacity in all product/supply categories
  • Execute corporately directed inventory cycle counts
  • Assist with the investigation and rectification of inventory discrepancies
  • Contribute to the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints (receiving/transfers/RTV/sales)

IT Systems

  • Have proper understanding of BOH/FOH IT systems
  • Accurately process Point of Sale transactions

Customer and Brand Experience

  • Partner with Operations Supervisor/Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service.
  • Support a best in class level of customer service through extensive product knowledge and operational ownership
  • Assist with POS, customer repairs, dry-cleaning, and alterations processes
  • Maintain a one company/one experience perspective in all customer service interactions
  • Understand and exemplify the rag & bone brand philosophy and lifestyle
  • Emulate the brand aesthetic and embody and strong sense of fashion

Personal Excellence

  • Consistently act within the core values of rag & bone
  • Appropriately manage conflict with all members of the team and take ownership of your contribution to the overall team
  • Contribute to a positive, fun, professional, productive, and team oriented store atmosphere
  • Identify opportunities to support the team in delivering best in class customer service
  • Ability to receive feedback from management and peers

Experience/Capabilities

  • Previous experience in retail stock, logistics, and/or customer service preferred
  • Ability to lift at least 30lbs, carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach, and bend
  • Availability to work per the needs of the business

 

For more information or to apply, please contact Charity Ybarra at charity.ybarra@rag-bone.com.