CAREERS

Friday, April 5, 2024

rag & bone – Full-Time Sales Specialist

From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.
Maintaining authenticity in a trend-driven industry also means creating a collaborative workspace that supports talent, creativity and forward-thinking. As New Yorkers, community has become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future

The Role

The Sales Specialist ensures customers have a consistent, quality experience in the store at all times. A Sales Specialist plays a key role in helping with creating and maintaining a selling focus in the store, supports company and management initiatives while ensuring adherence to policies and procedures as outlined by the organization.

What You’ll Do

  • Support a best-in-class level of customer service through extensive product knowledge, strong selling skills, and authentic clienteling
  • Meet store and metric goals
  • Emulate the brand aesthetic and embody and strong sense of fashion
  • Ensure brand mission is brought to life and introduced to everyone that walks into our store
  • Provide assistance to our Visual Merchandising team on floor sets, window changes and other projects, as needed
  • Maintain a knowledge and understanding of all policies and procedures
  • Assist with inventory and stock management
  • Accurately process Point of Sale transactions
  • Consistently act within the core values of rag & bone
  • Identify opportunities to support the team in delivering best in class customer service
  • Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere

Rules we live by | Rules you live by

  • The Customer Rules – Prior work experience in a client centric, sales environment
  • Be a Good Human – Be original, be authentic
  • Have No Fear – Innovate, solve problems
  • Own Every Decision – Work together, get results
  • Quality Matters – Be disciplined, be competitive

Availability Requirements

The Sales Specialist role is full-time and requires 32-40 hours per week.

For more information or to apply, please email Samantha Yonadi at samantha.yonadi@rag-bone.com.

Friday, April 5, 2024

rag & bone – Full-Time Sales Support

From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.
Maintaining authenticity in a trend-driven industry also means creating a collaborative workspace that supports talent, creativity and forward-thinking. As New Yorkers, community has become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future.

The Role

As a Sales Support Associate you will support both the back of house and front of house operational functions. Back of house functions include, but are not limited to, unpacking/packing shipments, organizing the stock room, answering phones, and understanding and executing operational policies/procedures. Front of house you will flex between greeter, runner, cashier, phone answering, and whatever else the store requires. Your role is to support an efficient product flow as well as a best in class customer service experience.

What You’ll Do

  • Partner with the Operations Supervisor and Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service.
  • Assist with inventory and stock management
  • Ensure maximization of storage and capacity in all product and supply categories
  • Assist with the investigation and rectification of inventory discrepancies
  • Contribute to the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle counts
  • Work with the sales team to provide exemplary customer service: Assist with POS, customer repairs, dry-cleaning, and alterations processes
  • Have proper understanding of BOH/FOH IT systems, including POS transaction
  • Meet store and metric goals
  • Ensure brand mission is brought to life and introduced to everyone that walks into our store
  • Provide assistance to our Visual Merchandising team on floor sets, window changes and other projects, as needed
  • Maintain a knowledge and understanding of all policies and procedures
  • Consistently act within the core values of rag & bone
  • Identify opportunities to support the team in delivering best in class customer service
  • Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere

Qualifications

  • The Customer Rules – Prior work experience in a retail stock, logistics, and/or customer service
  • Be a Good Human – Be original, be authentic
  • Have No Fear – Innovate, solve problems
  • Own Every Decision – Work together, get results
  • Quality Matters – Be disciplined, be competitive

Requirements

The Sales Support role is full-time and requires 32-40 hours per week.

For more information or to apply, please email Samantha Yonadi at samantha.yonadi@rag-bone.com.

Tuesday, April 2, 2024

FRAME – Assistant General Manager

FRAME is a brand that bridges the heritage and quality of manufacturing in Los Angeles with a distinctly European aesthetic. Its collections take inspiration from a French way of “dressed up casual” embodied by the style icons of the 1970’s.

Since the brand’s inception in 2012, FRAME has rapidly evolved from the off-duty models favorite denim brand, to a fashion house that produces four ready-to-wear collections a year.

With headquarters split between Culver City, Los Angeles and Shoreditch, London, FRAME is known for its coveted wardrobe classics, American craftsmanship and its loyal following.

Role Overview:

Reporting to the General Manager, the Assistant General Manager will be responsible for assisting with the overall management and success of all store employees of the FRAME store location.

Responsibilities:

  • Represents the brand and ensures team members are embodying brand spirit in all interactions with customers and peers.
  • Ensures store is operating in a fiscally responsible manner and with integrity.
  • Demonstrates product knowledge and passes on this knowledge to the sales staff.
  • Formally and informally conducts market research and competitor analysis.
  • Ensures all employees provide excellent customer service and experience at all times.
  • Assists with the development of all Retail Associates; motivating them to meet store goals.
  • Helps to Identify, create and manage the execution of all store business plans to drive performance results and maximize business opportunities.
  • Monitors daily, weekly, and monthly sales goals of each team member and provides regular feedback, coaching and counseling on performance.
  • Builds customer loyalty through in store experience.
  • Works closely with buying teams to advise on product assortment and displays based on customer demographics/market.
  • Partners with the General Manager to lead the recruitment, onboarding, training and development of all staff.
  • Works with the HR Team to process all new hire paperwork, status changes, departures, etc.
  • Educates and follows company policies and procedures including store safety standards, back of house standards, stock, sales and HR policies.
  • Builds and maintains good communication with corporate team members.
  • Helps to generate the store schedule to ensure adequate floor coverage at all times and approves all hours for payroll processing.
  • Monitors cash handling and register procedures. Ensures they are maintained and executed accurate at all times.

Skills & Qualifications:

  • Must have a minimum of 4 years specialty Retail Management experience.
  • Experience working in a commissioned based sales environment.
  • Ability to drive sales and grow business.
  • Experience motivating, leading and developing a team.
  • Luxury or contemporary management experience preferred.
  • Ability to prioritize and multitask.
  • Passionate about customer service and selling.
  • Solution oriented with a strong business acumen and corporate exposure.

For more information or to apply, please email Em Erwin at em.erwin@frame-brand.com.

Tuesday, April 2, 2024

FRAME – Senior Sales Associate

FRAME is a brand that bridges the heritage and quality of manufacturing in Los Angeles with a distinctly European aesthetic. Its collections take inspiration from a French way of “dressed up casual” embodied by the style icons of the 1970’s.

Since the brand’s inception in 2012, FRAME has rapidly evolved from the off-duty models favorite denim brand, to a fashion house that produces four ready-to-wear collections a year.

With headquarters split between Culver City, Los Angeles and Fitzrovia, London, FRAME is known for its coveted wardrobe classics, American craftsmanship and its loyal following.

Role Overview:

The Sales Associate is responsible for driving sales, establishing and maintaining client relationships by delivering and protecting customer experience at all times. The Sales Associate assists in operational tasks such as maintenance of the sales floor and corresponding stockroom area. The Sales Associate is responsible for creating an environment that aligns with the brand’s aesthetic and maximizes customer satisfaction.

Responsibilities:

Sales and Customer Experience

  • Build and maintain a loyal client base, retaining client loyalty by providing clients with personalized service.
  • Facilitate the brand’s high standards of client experience, communicating the brand’s aesthetic.
  • Meets individual sales plans, contributing to overall store sales plan.
  • Monitors all details of a sale; including shipping, alterations, and special requests to ensure customer satisfaction.
  • Ensures all sales related policies and procedures are maintained.
  • Maintains a keen interest in the fashion industry and market trends.
  • Demonstrates strong styling and merchandising skills.

Operations

  • Ability to multi-task in a fast-paced environment.
  • Demonstrates excellent communication skills both with clients and team.
  • Adheres to work schedule, inclusive of time and attendance.
  • Supports operational tasks such as shipment, RTV’s, and transfers when necessary.

Visual Merchandising

  • Ensures the selling floor is maintained and reflecting the correct visual image.
  • Assists in the implementation and maintenance of all merchandising/visual directives when necessary.
  • Communicates inventory needs to Management Team, supporting the business plan.
  • Effectively relays any client feedback regarding successes and/or opportunities about product.

Skills & Qualifications:

  • Must possess a minimum of 2-4 years Sales experience in a luxury environment.
  • Energetic, confident personality mixed with a strong work ethic.
  • Dynamic interpersonal and communications skills both verbal and written
  • Exceptional time management skills, high level of ownership, and self-awareness.
  • Must be able to lift, carry, or otherwise move objects weighing up to 15 pounds when merchandising sales floor using ladders or stairs.
  • High School Diploma or GED required.

For more information or to apply, please email Em Erwin at em.erwin@frame-brand.com.

Monday, April 1, 2024

Goyard – Cashier

Position Overview:
The Cashier is responsible for providing daily sales and operational support to the boutique business and sales team by overseeing POS cashier functions, customer service, as well as administrative operations. This position will work closely with all teams. This position will report to the Operations Supervisor. The ideal candidate will fully embrace Goyard’s values of exclusivity, respect, discretion, and excellence in all aspects of their work.
Cashier functions and Operations:

  • POS maintenance and upkeep
  • Opening and closing procedures; cash management
  • Performance of various POS transactions
  • Restock all necessary supplies for cash wrap and gift wrap area
  • Helps maintain sales floor
  • Adhere to the Goyard USA retail policies and procedures

Client Service:

  • Provide all clients with prompt, attentive and knowledgeable assistance ensuring that the highest service standards are maintained always
  • Ensure compliance with all company policies and procedures including refund policy
  • Complete all transactions accurately and efficiently – including gift wrap
  • Engage clients in appropriate conversation while completing transactions
  • Provide basic store and product information to clients as needed
  • Screen sales calls for retail staff
  • Checks store emails intermittently throughout the day and alerts team members

Administrative

  • Support and assist with back of house and daily boutique operations
  • Update and complete all tracking files used for audit purposes
  • Assist Operations Supervisor in all After Sales procedures
  • Support in updating all marquage tracking files
  • Filing one-year warranty for marquage clients
  • Support daily shipping needs of the boutique: picking merchandise, packing merchandise, preparing shipping labels and coordinating daily pickups
  • Other projects as assigned by Operations Supervisor & Boutique Manager

Inventory Control

  • Communicate merchandise requests and transfers to all boutiques
  • Assist with incoming monthly shipment and product inspections
  • Responsible for maintaining a clean and organized stock room
  • Participate in the bi-annual full inventories and planning
  • Support the Operations Supervisor in conducting cycle counts

Skills Requirements

  • Minimum 1-year experience in a similar position in luxury retail industry preferred
  • Knowledge of in-store retail operations, including customer service, sales, procedures, merchandising, and inventory management
  • Must have a flexible work schedule, including evenings, weekends and holidays.
  • Ability to develop effective partnerships within the team and organization
  • Ability to stand for full 8-hour shift
  • Must have a flexible work schedule, including evenings, weekends and holidays.
  • Intermediate skills in MS Office (excel, word, outlook)
  • Must be able to multi task and work well under pressure
  • High sensitivity to customers experiences and loyalty

For more information or to apply, please email gdl_operations@goyard.us.

Monday, April 1, 2024

Goyard – Operations Associate

Position Overview:
The Operations Associate is responsible for providing daily operational support to the boutique business and sales team by overseeing an efficient stock room and accurate inventory, as well as administrative operations. This position will work closely with all teams. This position will report to the Operations Supervisor. The ideal candidate will fully embrace Goyard’s values of exclusivity, family and excellence in all aspects of their work.

Administrative

  • Support and assist with back of house and daily boutique operations
  • Update and complete all tracking files used for audit purposes
  • Understand and follow all Goyard policies and procedures
  • Follow up with after sales department on special repair requests and submit to the Paris team
  • Responsible for all daily shipping needs of the boutique: picking merchandise, packing merchandise, preparing FedEx labels and coordinating daily pickups
  • Responsible for updating all marquage tracking files
  • Responsible for updating repair, finish repair, daily operation, inventory movement books
  • Other projects as assigned by Boutique Director

Inventory Management

  • Communicate merchandise requests and transfers to all boutiques
  • Responsible for completing incoming monthly shipment
  • Ensure all inventory is accurately ticketed and put away in a timely manner
  • Conduct daily cycle counts
  • Responsible for maintaining a clean and organized stock room
  • Participate in the bi-annual full inventories
  • Mapping the stock and sales floor for bi-annual inventory

Customer Service

  • Assist with boutique clients’ phone or email inquiries regarding repair and marquage. Provide them with the necessary information
  • Assist the boutique with Doorman / Greeter responsibilities when schedule requires
  • Assist with Cashier responsibilities including wrapping client purchases, organization and processing sales

Skills Requirements

  • Minimum 1-year experience in a similar position in luxury retail industry preferred
  • Knowledge of in-store retail operations, including customer service, sales, procedures, merchandising, and inventory management.
  • Ability to develop effective partnerships within the team and organization.
  • Intermediate skills in MS Office (excel, word, outlook)
  • Must be able to multi task and work well under pressure
  • High sensitivity to customers experience and loyalty
  • Ability to lift and carry boxes up to 40 pounds
  • Ability to stand for full 8-hour shift
  • Must have a flexible work schedule, including evenings, weekends and holidays.

For more information or to apply, please email gdl_operations@goyard.us.

Monday, April 1, 2024

Goyard – Sales Associate

Position Overview:
This position will report to Boutique Manager. The ideal candidate will be responsible for achieving individual KPI’s and boutique goals and to ensure the client experience is of the utmost quality. They will fully embrace Goyard’s values of exclusivity, respect, discretion, and excellence in all aspects of their work.
Description of Duties

  • Responsible for achieving individual sales goals and KPI’s
  • Assist the Boutique Manager with daily boutique activities – opening and closing procedures
  • Master product knowledge and history, in order to provide the best experience during the selling ceremony
  • Assist Boutique management to achieve annual KPI’s, sales and productivity goals
  • Ensure delivery of the highest standards of client service at all times, including offering beverages and expedited stock retrieval
  • Responsible for visual excellence in boutique at all times keeping with Goyard’s standard of presentation
  • Responsible for assisting the operations team in maintaining stockroom organization and processing monthly shipments
  • Ensure client books are maintained and updated
  • Understand, embrace, and follow all company policies and procedures
  • Be a team player with a positive and pro-active attitude, in order to build cohesion and a collaborative atmosphere within the teams
  • Any other projects as assigned by Boutique Manager

Position Requirements:

  • Minimum 3 years of prior experience in similar position in luxury retail industry
  • Proven track record in achieving sales goals
  • Strong organization and follow-up skills are essential
  • Accuracy, multi-tasking skills and attention to detail required
  • Professional presentation, grooming and excellent interpersonal skills
  • Strong communication skills, both verbal and written
  • Proficient with retail environment equipment (phones, cash registers, security / surveillance systems, etc.) and technologies (CBR.)
  • Intermediate MS Office, Word, Excel, Outlook skills
  • Ability to develop effective partnerships within the team
  • Ability to lift and carry boxes up to 40 pounds
  • Ability to stand for full 8-hour shift
  • Must have a flexible work schedule, including evenings, weekends, and holidays.

For more information or to apply, please email gdl_operations@goyard.us.

Monday, April 1, 2024

MARKET – Full-Time Sales Associate

MARKET is a women’s concept boutique housing a finely curated selection of clothing, accessories, fine jewelry, and home décor in addition to 2 rotating incubator spaces. We are currently seeking a full-time sales associate to join our growing team.

Responsibilities:

  • Meet and exceed daily and monthly sales goals by utilizing provided sales tools and maximizing client relationships
  • Ability to build and foster new client relationships while maintaining existing clientele
  • Seek product knowledge to build your expertise and provide honest and confident feedback to customers
  • Maintain visual and store standards

Qualified Candidates:

  • 2+ years of luxury retail experience or equivalent sales experience.
  • Basic retail math skills
  • Ability to read, work and report in Excel
  • Self-motivated and goal-oriented with strong attention to detail and ability to multi-task
  • Outgoing and enthusiastic; with excellent communication skills and the ability to thrive in a team environment

Candidates must be flexible with scheduling. Weekend work is required. Competitive compensation and benefits will be provided.

For consideration, please email your resume and three references to Market@MarketHighlandPark.com.

Tuesday, March 26, 2024

Agua by Agua Bendita – Sales Associate

Agua by Agua Benita is seeking a highly motivated Sales Associate with experience in Ready-to-wear to join our team in Dallas, Texas.

PROFILE:

Our Sales Associates are more client advisors, capable of approaching the customer with great energy, dynamism, and proactivity. We seek individuals with exceptional storytelling abilities, strong interpersonal skills, and a commitment to delivering the agreed-upon results. We want to discover our clients’ needs and offer an exceptional journey at the boutique.

We expect this candidate to be passionate about the brand and its story, capable of learning and expressing all the products’ attributes, and collecting great customer feedback to drive the business. Candidates must be analytical when it comes to problem-solving and must, collectively, be able to offer confidence and stability during a client’s visit. You’ll be the Manager’s right hand; teamwork, respect, and proactivity will be key.

GENERAL TASKS:

  • Store preparation.
  • Exhibition and order.
  • Driving the collection sales.
  • Trainings.
  • Customer in-store experience and service
  • Reports and feedback to the Manager.
  • Client development.

ADDITIONAL INFORMATION:

Agua by Agua Bendita looks to have honored and respectful team members. We respect individuality and trust in the integrity of our collaborators. We promote environments of respect, discipline, and growth. We are committed to offering a great job experience with an in-depth insight into the luxury and retail environment.

For more information or to apply, please email Alejandra Bravo at alejandra@southtonorth.co.

Tuesday, March 26, 2024

The Conservatory – Senior Jewelry Specialist at FoundRae

WHO WE ARE:

The FoundRae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The FoundRae collection is intended to become part of the wearer, a second skin, to be an expression of identity and of personal values.

The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one’s own life. FoundRae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you – all you have to do is claim it.

WHO WE ARE LOOKING FOR: Senior Jewelry Specialist, The Conservatory, Dallas

POSITION SCOPE:

The Senior Jewelry Specialist at The Conservatory, Dallas will act as brand ambassador and is responsible for delivering excellent client service by building long term client relationships, communicating the brands’ aesthetic and product knowledge allowing each client to share their individual story through luxury jewelry pieces while meeting and exceeding sales goals.

Client Development:

  • Assist clients in finding their perfect pieces while building and maintaining authentic long-term relationships
  • Effectively communicate product knowledge continually staying informed as new collections and designs are introduced
  • Clearly and eloquently communicate the company’s aesthetic and mission to clients
  • Respond to all clients in a welcoming and inviting manner through all forms of communication
  • Actively pursue new clients through outreach and customer information acquisition

Sales:

  • Achieve and exceed weekly and monthly sales targets through client outreach, in store sales and phone/email communication
  • Possess a strong passion for listening to client needs and or milestone occasions to drive sales in a team-oriented environment

Store Operations:

  • Support visual merchandising by ensuring product is displayed appropriately and that all product styles are represented. Identify when stock is low and inform management
  • Participate in inventory spot checks ensuring all store operating and security processes are followed
  • Participate and help prepare the store for any marketing or special events
  • Participate and ensure that store presentation is maintained daily and inform of any housekeeping needs
  • Closing Duties
  • Ensure store is clean and presentable for following day
  • Confirm all sends for the day are packed
  • Lock cabinets, safe and doors at closing
  • Ensure all security alarms are on

QUALIFICATIONS:

  • Minimum of high school degree
  • Minimum of 5 years previous high-end retail and/or jewelry sales experience preferred
  • Introductory knowledge of jewelry materials; metals, precious and semiprecious stones etc
  • Client book preferred
  • Able to utilize POS system, experience with Shopify a plus
  • Fashion forward, intuitive, personable, a self-starter, multi-tasker and strong interpersonal skills
  • Highly organized and detail oriented
  • Mac proficient, knowledge of design programs a huge plus

Our Company’s values:

  • We value people: we want each other to be the best versions of who we can be.
  • We value our relationships with our employees, suppliers and community.
  • We value diversity and promote inclusivity with our words, actions and images.
  • We value professional development and personal growth.
  • We value community service and philanthropy.
  • We value and foster creativity and self-expression.
  • We value work/life balance.
  • We value accountability for ourselves and the collective and show integrity through all our interactions.
  • We value storytelling and reading.

For more information or to apply, please click here.

Monday, March 25, 2024

Jimmy Choo – Full Time Sales Associate

  • Represent the brand through client interactions (in-store and virtually) and act as a brand ambassador in the community
  • Fulfill key-holder responsibilities (i.e., store opening and closing, cash handling and financial responsibilities)
  • Maintain a high level of product knowledge
  • Provide prompt, attentive and knowledgeable assistance to all clients and ensure the highest service standards are maintained at all times
    • Sales standards
    • Cash wrap standards
    • Client book management
    • Inventory management
    • Customer and After Sales service
  • Help clients make selections and assist in the try-on process
  • Ensure compliance with all company policies, procedures and directives
    • Attendance / Reporting for Work (Ulti-Pro) – clocking in and out
    • Navigating through UltiPro Portal
    • Uniform and Grooming Standards
    • Lunch and Afternoon Breaks
    • Lockers
    • Organization at the workplace
    • Requests for Time Off: Benefits — Sick Days, Vacation Days, Personal Days / Schedule Requests
    • End-of-Day Procedures (i.e. bag checks)
  • Cultivate and maintain excellent Clientele relationships with consistent follow up as needed, including:
    • Phone calls and emails
    • Thank you letters
    • Shipping merchandise out-of-town
  • Maintain high productivity (consistently achieve and where possible, exceed monthly sales targets)
  • Proactively identify and pursue opportunities to achieve financial targets and increase sales
  • Assist with inventory and special projects as needed
    • Associates should be able to effectively cover Back of House as needed and perform various inventory as well as Shipping / Receiving tasks
  • Ensure visual standards are maintained at all times
  • Understand the terminology associated with Jimmy Choo shoes and accessories
  • Be proficient with the register system(s)
  • Merchandise product

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V

For more information or to apply, email Petrushka Dickson at petrushka.dickson@jimmychoo.com.

Monday, March 25, 2024

The Juice Bar – Retail Specialists

The Juice Bar is Hiring!

Retail Specialists

  • Signing Bonuses
  • Competitive Wages
  • Flexible Schedules
  • Friendly Environment
  • Healthy Benefits

Please contact:
Tom Hennings
214-244-3270
Tom@dallasjuicebar.com

Monday, March 25, 2024

ALICE + OLIVIA – STYLIST

Reports to: Management

Job Description:
Stylist is responsible for delivering outstanding customer service as per company standards, while generating sales and driving client and consignment businesses. Stylist must contribute to the profitability of the store by satisfying company requirements in the areas of selling and merchandising.

Competencies:

  • Customer Focus
  • Drive for results
  • Team player
  • Time management
  • Personal credibility

Responsibilities:

  • Lead sales team and act as a role model for new sales associates
  • Accountable for reaching personal sales goals and contributing in achieving the store goal
  • Utilize company selling tools to ensure customers receive excellent customer service
  • Maintain current product knowledge and utilize to maximize daily sales
  • Accountable for maintaining and updating client books with detailed information on customers
  • Develop and maintain client relationships, contributing to monthly sales at a minimum of 20%
  • Personally maintain a UPT above company standard of 2.0
  • Satisfy company KPI requirements
  • Ensure image and grooming standards are professional and reflective of the brand
  • Adhere to work schedule, blackout periods, and mandatory meetings
  • Assist in processing and replenishing merchandise and monitoring floor stock
  • Maintain company visual standards at all times
  • Comply with all point of sale policies and procedures

For consideration, please email your resume to laura.reyes@aliceandolivia.com or call the store phone at 972-426-7364 for more information.

Wednesday, February 28, 2024

Lela Rose – Retail Manager

Lela Rose is looking for a dynamic Retail Manager for our Highland Park Village Flagship store. The Store Manager should thrive in an ever-changing environment and shouldn’t be afraid to take the initiative to find ways to grow the store business. He/She should enjoy developing and mentoring a successful retail team while also being the liaison to the Lela Rose Corporate Office.

What you’ll do:

  • Represent and communicate Lela Rose values and philosophy to customers and team members
  • Drive sales performance for the Highland Park retail channel, achieving weekly, monthly, and quarterly selling goals
  • Be present on the sales floor, continuously empowering sales staff to meet sales goals by creating an authentic Lela Rose brand experience.
  • Lead the team in product knowledge across all product categories
  • Lead and mentor the team of associates on a retention clienteling strategy
  • Develop and execute a high customer service standard to exceed customer expectations and encourage repeat customers
  • Act as brand ambassador to strengthen/form relationships with VIP clientele/prospect customers
  • Consistently follow company-wide processes to maintain brand consistency
  • Manage daily scheduling
  • Coordinate store events with our Marketing team
  • Support DTC team with seasonal product buys
  • Oversee store inventory management to ensure maintenance of cycle counts, inventory accuracy, and shrink requirements
  • Work closely with the logistics team to ensure that appropriate stock and assortment levels are met and that weekly deliveries are received
  • Build and foster an engaged, effective team through recruitment and on-boarding, as well as ongoing training and development
  • Create an inclusive workplace culture by treating all teammates and customers with respect
  • Attend company leadership trainings, including our annual Store Leader Summit

Who you are:

  • Minimum 5 years of retail experience (plus, you’re an established top-performer)
  • Able to build, coach, and retain a high-performing team that meets sales, operational, and financial performance goals
  • An excellent communicator who’s able to make tough decisions
  • An upbeat collaborator with strong interpersonal skills
  • A problem-solver
  • Highly interested in business, technology, and fashion
  • Friendly, warm and welcoming

For more information or to apply, please contact Erin at erin@lelarose.com.