the issue > Careers > September 16, 2020
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Carolina Herrera – SALES ASSOCIATE

SUMMARY:
Responsible for achieving sales goals and developing lasting client relationships through providing the highest level of customer service, complying with company policies, procedures, and directives.

Essential duties and responsibilities include the following. Other duties may be assigned by the Store Manager as necessary.

Sales Generation:

  • Achieve sales goals
  • Utilize the elevated levels of sales and service to maximize sales performance
  • Demonstrate an in-depth knowledge of the merchandise
  • After closing a sale, monitor all details including: shipping, alterations (if applicable) and special requests to ensure customer satisfaction
  • Comply with all sales related policies and procedures
  • Maintain a keen interest in the fashion industry and market trends

Customer Service:

  • Provide the highest level of customer service
  • Build and maintain repeat clientele by utilizing clienteling tools
  • Resolve all client problems and complaints quickly and effectively

Operations:

  • Ensure facility maintenance, presentation and organization
  • Assist in the maintenance of all inventory in the stockroom and on the selling floor
  • Assist in all areas of Shipping/Receiving protocol, policies, and paperwork
  • Participate in physical inventories
  • Comply with all Point-of-Sale policies and procedures
  • Properly execute all relevant register functions
  • Adhere to work schedule, inclusive of time and attendance
  • Participate in all relevant training and development seminars, programs, and meetings as directed by store management

COMPETENCIES:

Action Oriented – Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Composure – Cool under pressure: does not become defensive and irritated when times are tough; is considered mature and can be counted on to hold things together during tough times; is able to handle stress; is not knocked off balance by the unexpected; is a settling influence in a crises.

Customer Focus – Dedicated to meeting the expectations and requirements of internal and external customers; acts with the customer in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Integrity and Trust – Widely trusted; is seen as a direct truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.

Drive for Results – Motivated to exceed goals; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
QUALIFICATIONS:

  • Minimum 3-5 years retail sales, preferably luxury market.
  • Excellent communication, organizational, and interpersonal skills.

If you meet these qualifications, please click here to apply.