the issue > Careers > September 10, 2021
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Goyard – Boutique Manager

Position Overview:

The Boutique Manager is responsible for achieving store sales and maximizing profitability through effective management of store team and implementation of company policies. The Boutique Director/Manager serves as the ultimate leader of their store, developing and motivating the entire team to provide a superior level of customer service that cultivates a culture of excellence in the boutique and will drive financial performance and aim to exceed targets. The ideal candidate will fully embrace Goyard’s values of heritage, family, and excellence in all aspects of their work.

Role and Key Responsibilities:

Customer Service

  • Represent Goyard as a Brand Ambassador in the community
  • Provide the best shopping experience for each client
  • Develop and maintain strong relationships with clients and associates
  • Provide the highest levels of customer service to support the growth of sales
  • Implement and manage client outreach and all clienteling
  • Actively monitor customer issues, comments, and complaints
  • Resolve all client issues and concerns quickly and effectively

Operations

  • Take accountability for all operational functions of the boutique
  • Ensure boutique maintenance, presentation, and organization
  • Maintain operations by coordinating and enforcing all policies and procedures
  • Ensure cash control procedures are properly followed including bank deposits, safe funds, and petty cash
  • Schedule retail team to maintain adequate floor coverage
  • Ensure staff is trained in all areas of appropriate register usage and maintenance
  • Capability to identify, monitor, and enforce directives
  • Timely submission of reports to management

Merchandising/Visual

  • Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
  • Enhance the brand’s image by maintaining standards and integrity both within the boutique and outside
  • Ensure the selling floor is pristine and organized always

Human Resources

  • Effectively manage all boutique HR (payroll, recruit, train, and develop staff ensuring all positions are filled in a timely manner with qualified personnel)
  • Resolve all human resources issues in a timely and effective manner, partnering with corporate when necessary
  • Continually evaluate the performance of each associate (monthly touch base)
  • Coach, develop, and mentor the boutique staff to achieve their performance goals and customer service standards
  • Conduct annual performance reviews for each boutique staff member, reviewing performance vs desired KPIs, professional objectives, and development plans
  • Ensure grooming standards are reflective of the brand image and adhered to always

Inventory Management

  • Monitor inventory levels and assortments
  • Identify and communicate product concerns in a timely manner
  • Review merchandise slow movers and fast sellers with the retail corporate team
  • Meet inventory accuracy and shrink requirements
  • Take accountability for bi-annual inventories
  • Monitor the movement of all inventory and ensure that staff adheres to all retail policies and procedures
  • Responsible for monthly orders and shipments

Competition

  • Maintain awareness of market trends
  • Monitor local competitors
  • Communicate to the corporate office any competitive brand issues in the markets; evaluate and monitor trends, innovations, and technology developments within the industry
  • Identify demographic shifts and market opportunities

Qualifications:

  • A College degree in a business field is preferred
  • Minimum of 8 years experience, must have previous management experience in the luxury retail industry
  • Focus on leather goods sales is a plus
  • Proven track record in achieving financial plans
  • Excellent interpersonal, communication, organizational, and problem-solving skills
  • Experience in leadership, motivation, training, and development of retail staff
  • Capacity to manage several projects and deadlines simultaneously. Ability to perform well under pressure.
  • Pro-active approach to tasks
  • Strong proficiency in POS systems, as well as, Word, Excel, and PowerPoint
  • Excellent written and verbal communication skills

To apply, please view the job posting on LinkedIn.