the issue > Careers > June 11, 2020
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La Perla – Sales Associate

Scope: To provide a high standard customer service and to contribute to the achievement of the store target.

Key Responsibilities:

  • Providing exceptional standards of customer experience surpassing customer expectations at every opportunity by following La Perla Selling Ceremony and carrying out CRM activities according to the Company’s policies and procedures
  • Demonstrating and reflecting the glamorous, luxury lifestyle image of La Perla through customer service, attitude, personal grooming, dress code and behaviour
  • Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service
  • Participating in and representing La Perla during promotional events and activities
  • Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the boutique performance
  • Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase boutique performance and reach individual and store targets
  • Actively ensuring merchandise presentation reflect VM standards and general tidiness and cleanliness of the boutique at all times
  • Playing an active role in replenishing stock according to La Perla procedures and policies
  • Collaborate with the team in organizing the product in the stock room by participating in stock takes and helping to keep the stock room tidy and clean
  • Attending and participating in all store meetings and training events as required ensuring good communication is maintained

Skills:

  • Demonstrable success gained as a Sales Associate with a recognised luxury brand
  • Excellent communication skills both written and verbal
  • Fluent in English
  • Demonstrable sales skills
  • Knowledge and understanding of the luxury market, customer service and fashion
  • Successfully able to handle multiple demands and competing priorities
  • Seeks opportunities to be proactive and pre-empt client needs
  • Demonstrates respect and politeness and regularly exceeds customer expectations
  • Shows innovation and initiative in setting customer care standards
  • Team player
  • Strong attention to detail
  • Able to work flexibly, embrace and manage change
  • Well groomed and demonstrate an attitude of professionalism, conscientiousness and reliability
  • Enthusiastic, self-confident and self-motivated
  • Understand and represent the luxury lifestyle image of La Perla
  • Professionalism is maintained under all circumstances
  • Prepared to go the extra mile to achieve targets

Interested candidates should contact Kathleen Hoffer at Kathleen.Hoffer@LaPerla.com.