Experience:
- 1-5 Years of experience in the bridal sales industry.
- High-end/ Luxury Retail.
- Strong communication and written skills.
- Strong organizational skills.
- Ability to multi-task in a fast-paced environment.
- Ability to work well in a team setting.
- Strong understanding of the retail landscape and luxury industry insights.
- Exceptional presentation and selling skills.
- Proficient in Word, Excel, and PowerPoint.
Responsibilities:
- Demonstrate strong selling skills.
- Meet and/or exceed store sales goals set by corporate.
- Oversee and schedule all alterations appointments to client satisfaction.
- Organize and track all contracts, deposits, and client details.
- Ensure all special orders are entered accurately and shipped in a timely manner.
- Track special orders and time sensitive shipments.
- Stay in communication with brides through the whole bridal process.
- Track each brides timeline individually so all expectations are met (portraits, showers, wedding, etc.).
- Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction.
- Maintain/update customer information in the appropriate templates.
- Offer excellent customer service.
- Reply to all inquiries and questions in a timely manner.
- Build and maintain new and existing client relationships.
- Maintain current seasonal product knowledge.
- Compile product opportunities/successes for Boutique Manager.
- Provide feedback to Boutique Manager on merchandise trends, missed opportunities and issues related to fit/quality.
- Collaborate with Boutique Manager on seasonal store buy.
- Analyze style selling on a weekly, monthly, and seasonal basis in order to identify opportunities to drive business.
- Coordinate all sample loans and barrows for appointments, events, and store displays.
- Attend seasonal personal appearances, and events to support the brand.
- Merchandise floor assortments and fill in product when needed.
- Responsible for knowing and executing daily operations of opening and closing procedures.
- Participate in monthly inventories.
- Manage internal and external communication with positivity and thoughtfulness.
- Contribute to a positive atmosphere that is fun, professional, productive and team oriented.
- Represent the fashion, style and brand image of Lela Rose.
- Constantly create brand awareness.
Please send inquires and resumes to dallasmanager@lelarose.com