the issue > Careers > June 25, 2019
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Lela Rose – Full Time Sales Associate

Timeline: September – February (with potential to become permanent)

Responsibilities:

  • Offer excellent customer service.
  • Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction.
  • Reply to all inquiries and questions in a timely manner.
  • Keep clients up-to-date on all sales, events and trends within the brand.
  • Ensure all special orders are entered accurately and shipped in a timely manner.
  • Track special orders and time sensitive shipments.
  • Represent the fashion, style and brand image of Lela Rose.
  • Demonstrate strong use of selling skills.
  • Meet and/or exceed store sales goals set by corporate.
  • Maintain current seasonal product knowledge.
  • Build and maintain new and existing client relationships.
  • Maintain/update customer information in the appropriate templates.
  • Responsible for knowing and executing daily operations of opening and closing procedures.
  • Collaborate with Boutique Manager on seasonal store buy.
  • Provide feedback to Boutique Manager on merchandise trends, missed opportunities and issues related to fit/quality.
  • Compile product opportunities/successes for Boutique Manager.
  • Merchandise floor assortments and fill in product when needed.
  • Analyze style selling on a weekly, monthly, and seasonal basis in order to identify opportunities to drive business.
  • Participate in monthly inventories.
  • Help execute seasonal swaps and move product strategically in season.
  • Coordinate sample looks with PR Team for photo shoots and advertising commitments.
  • Attend seasonal personal appearances, and events to support the brand.
  • Manage internal and external communication with positivity and thoughtfulness.
  • Contribute to a positive atmosphere that is fun, professional, productive and team oriented.
  • Constantly create brand awareness.

Experience:

  • Retail experience within the fashion industry (luxury experience preferred).
  • Strong communication skills.
  • Strong organizational skills.
  • Ability to multi-task in a fast-paced environment.
  • Ability to work well in a team setting.
  • Strong understanding of the retail landscape and industry insights.
  • Exceptional presentation and selling skills.
  • Proficient in word, excel, and PowerPoint.

Please send all resumes and inquires to Jessica Smotherman at dallasmanager@lelarose.com