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the issue > Careers > March 11, 2022
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Valentino – Client Advisor

Overview:
This role will be a key team member in contributing to the store business through achieving sales goals, excellent clienteling and all KPI goals (conversion rate, cross selling, AVT, upselling)

Key Responsibilities:

Client-Centric Activities

  • Strong product knowledge
  • Master the Client Journey
  • Create strong client relationships
  • Clientele and proactive engagement with existing and prospect clients as per plan defined by Store Management
  • Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
  • Focus on development and retention of existing clients, recruitment of new and potential ones
  • Engage the client through every selling opportunity – walk-in, private appointment, phone consignments
  • Actively participates to achieve the store’s sales and business KPI’s in partnership and OTO appointment routine
  • Escalates any client issues to Team Manager (if applicable) or Store Manger/Director

Merchandise and Visuals:

  • Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)
  • Ensure product maintenance, replenishment on the floor
  • Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales.
  • Respect administration and operations procedures.
  • Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management.

Operations:

  • Knowledge and understanding of company policies and procedures
  • Ability to use POS system to perform all client transactions
  • Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)

Requirements:

  • Min 2 years of experience in similar role in luxury retail industry
  • Proven track record in sales
  • Excellent knowledge in product and client journey
  • Must be a team player
  • Excellent organizational and follow up and time management skills
  • Demonstrates confidence and ability to develop relationships with clients, team and the business
  • Clear and concise communication skills – verbal and written

For more information or to apply, please contact Tyler Catlett at tyler.catlett@valentino.com.