the issue > Careers > March 12, 2020
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Veronica Beard – SUPPORT ASSOCIATE

Overview:
The Support Associate is responsible for supporting the selling process and the basic operations of the store, by contributing to the customers’ exceptional shopping experience through greeting, stock, care, fitting room control, process basic transactions promptly and accurately, and ensuring the backroom is organized and running in an effective, productive and safe manner.

Responsibilities:

  • Welcomes customers and sets the tone for a friendly, professional shopping experience
  • Assists in running the fitting room and “go backs”
  • Handles customers sales transactions promptly and efficiently
  • Maintains a clean and visually appealing cash wrap area at all times (i.e. display cases, earring fixtures, clutter free, etc.)
  • Produces work that is thorough, accurate and neat
  • Maintains the backroom in an orderly and efficient manner; ensures freight is processes in a timely and efficient manner
  • Ensures merchandise is delivered to the sales floor in a timely manner, fills in merchandise on the sales floor from the back room as well as a fitting room area
  • Controls inventory and shrink losses according to company standards

MERCHANDISING/HOUSEKEEPING:

  • Maintains displays, fills in merchandise on sales floor
  • Assists in maintaining cleanliness of the wrap desk area
  • Process merchandise shipments, as needed
  • Straightens, cleans and helps maintain the store and backroom areas

MISCELLANEOUS:

  • Understands and follows all company policies and procedures
  • Adheres to company guidelines of dependability, including attendance and requirements
  • Maintains a professional appearance whenever on the shop floor
  • Completes other duties assigned by store management
  • Attends Store Meetings

OTHER SKILLS and ABILITIES:

  • Good verbal and communication skills
  • Good observation skills – identifying and assessing customer and employee behavior, reactions, floor awareness, etc
  • Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures

PHYSICAL DEMANDS:

  • Standing, walking, bending, squatting, twisting and climbing ladders 6-12 feet
  • Simple grasping, pushing, lifting and or carrying things with right/left-hand which weigh 3-15 pounds
  • Reaching above or below shoulder level

WORK ENVIRONMENT:

  • Maintains a friendly, positive and professional behavior/conduct at all times
  • Participate in a work climate that inspires mutual trust, respect and teamwork to achieve goals

Requirements:

  • Some retail experience
  • Ability to work flexible schedule including nights and weekends
  • High School education or equivalent

Interested candidates should contact Brittany Evans at brittany@veronicabeard.com.