the issue > Careers > October 14, 2021

Veronica Beard – Support Associate

The Support Associate is responsible for supporting the selling process and the basic operations of the store, by contributing to the customers’ exceptional shopping experience through greeting, stock, care, fitting room control, process basic transactions promptly and accurately and ensuring the backroom is organized and running in an effective, productive and safe manner.


  • Welcomes customers and sets the tone for a friendly, professional shopping experience
  • Assists in running the fitting room and “go backs”
  • Handles customers sales transactions promptly and efficiently
  • Maintains a clean and visually appealing cash wrap area at all times (i.e. display cases, earring fixtures, clutter-free, etc.)
  • Produces work that is thorough, accurate and neat
  • Maintains the backroom in an orderly and efficient manner; ensures freight is processed in a timely and efficient manner
  • Ensures merchandise is delivered to the sales floor in a timely manner, fills in merchandise on the sales floor from the backroom as well as a fitting room area
  • Controls inventory and shrink losses according to company standards


  • Maintains displays, fills in merchandise on sales floor
  • Assists in maintaining the cleanliness of the wrap desk area
  • Process merchandise shipments, as needed
  • Straightens, cleans and helps maintain the store and backroom areas


  • Understands and follows all company policies and procedures
  • Adheres to company guidelines of dependability, including attendance and requirements
  • Maintains a professional appearance whenever on the shop floor
  • Completes other duties assigned by store management
  • Attends Store Meetings


  • Good verbal and communication skills
  • Good observation skills – identifying and assessing customer and employee behavior, reactions, floor awareness, etc
  • Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures


  • Standing, walking, bending, squatting, twisting and climbing ladders 6-12 feet
  • Simple grasping, pushing, lifting and or carrying things with right/left-hand which weigh 3-15 pounds
  • Reaching above or below shoulder level


  • Maintains friendly, positive and professional behavior/conduct at all times
  • Participate in a work climate that inspires mutual trust, respect and teamwork to achieve goals


  • Some retail experience
  • Ability to work a flexible schedule including nights and weekends
  • High School education or equivalent

For more information or to apply, please contact Dani at