CAREERS

Wednesday, September 16, 2020

Carolina Herrera – SALES ASSOCIATE

SUMMARY:
Responsible for achieving sales goals and developing lasting client relationships through providing the highest level of customer service, complying with company policies, procedures, and directives.

Essential duties and responsibilities include the following. Other duties may be assigned by the Store Manager as necessary.

Sales Generation:

Achieve sales goals
Utilize the elevated levels of sales and service to maximize sales performance
Demonstrate an in-depth knowledge of the merchandise
After closing a sale, monitor all details including: shipping, alterations (if applicable) and special requests to ensure customer satisfaction
Comply with all sales related policies and procedures
Maintain a keen interest in the fashion industry and market trends

Customer Service:

Provide the highest level of customer service
Build and maintain repeat clientele by utilizing clienteling tools
Resolve all client problems and complaints quickly and effectively

Operations:

Ensure facility maintenance, presentation and organization
Assist in the maintenance of all inventory in the stockroom and on the selling floor
Assist in all areas of Shipping/Receiving protocol, policies, and paperwork
Participate in physical inventories
Comply with all Point-of-Sale policies and procedures
Properly execute all relevant register functions
Adhere to work schedule, inclusive of time and attendance
Participate in all relevant training and development seminars, programs, and meetings as directed by store management

COMPETENCIES:

Action Oriented – Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Composure – Cool under pressure: does not become defensive and irritated when times are tough; is considered mature and can be counted on to hold things together during tough times; is able to handle stress; is not knocked off balance by the unexpected; is a settling influence in a crises.

Customer Focus – Dedicated to meeting the expectations and requirements of internal and external customers; acts with the customer in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Integrity and Trust – Widely trusted; is seen as a direct truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.

Drive for Results – Motivated to exceed goals; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

QUALIFICATIONS:

Minimum 3-5 years retail sales, preferably luxury market.
Excellent communication, organizational, and interpersonal skills.

If you meet these qualifications, please send your resume to Morgan Williams at morgan.williams@cherrera.com.

Tuesday, September 15, 2020

Akris – Full time Sales of RTW and Accessories

Purpose:
Akris – Full time Sales of RTW and Accessories

Responsibilities:

Represent the Akris brand by interacting with clients in the sale of RTW and Accessories.
Maintain a high level of service, product knowledge and basic operational procedures.
Cultivate strong client relationships
Assist with inventory and special projects as needed.

Desired Skills and Experience:

Previous experience in luxury sales is required
Strong understanding of customer service needs and customer priorities
A sales driven, goal oriented individual with a positive, high energy personality
Strong client book
Excellent interpersonal and communication skills are needed
Strong attention to detail with the ability to handle multiple tasks simultaneously
Must be able to lift, carry or otherwise move objects weighing up to 30 pounds when merchandising the sales floor.

Akris is an international fashion house founded in 1922 and based in St. Gallen, Switzerland. Creative director Albert Kriemler designs fashion forward women’s wear and signature accessories including the Ai bag made from coveted Mongolian horsehair. Akris holds its ready-to-wear runway shows twice a year in Paris. Besides double-face, the fashion house is renowned for using innovative embroidery and digital photo printing techniques. Akris has been owned and run by its founding family for three generations and operates its own boutiques in major cities around the globe. The Akris main collection as well as its sportier sister line Akris punto are also available in over 500 points of distribution worldwide.

If you meet these qualifications, please send your resume to Teresa.moeller@akris.com

Monday, September 14, 2020

La Ligne – CLIENT ADVISOR

Based in New York City, La Ligne offers a line of classic essentials that you can eat, sleep, drink, and dance in every day.

La Ligne starts with the iconic stripe but doesn’t stop there. We create everyday essentials and statement pieces – versatile staples that can be effortlessly styled together from dawn to dusk. We are looking for hard-working, energetic associates to join our team-oriented boutique, opening this Spring in Highland Park Village.

Role:

Requirements:

Experience clienteling
Strong design aesthetic and sense of style
Dallas based
1-2 years retail experience preferred
Bachelor’s Degree preferred

Candidates must be flexible with scheduling and able to work weekends.

Competitive compensation will be provided.

For consideration, please send your resume to jobs@lalignenyc.com

Monday, September 14, 2020

La Ligne – STORE MANAGER

Based in New York City, La Ligne offers a line of classic essentials that you can eat, sleep, drink, and dance in every day.

La Ligne starts with the iconic stripe but doesn’t stop there. We create everyday essentials and statement pieces – versatile staples that can be effortlessly styled together from dawn to dusk. We are looking for an exceptional Store Manager to lead our team-oriented boutique, opening this Spring in Highland Park Village.

Role:

You are a go-getter with a confident sense of personal style. You’re organized with a sharp eye for detail, and care deeply about the little things. You are driven and goal-oriented and value the importance of developing and maintaining client relationships while providing unparalleled customer service. You understand how to communicate to your team and lead others to raise the bar. You exude a sense of fun and playfulness, but you always get the job done. Above all, you are a team player with a positive attitude.

The Store Manager is responsible for the growth and profitability of the store. The Store Manager must exemplify exceptional time management skills in order to ensure excellence, training, and development of each team member.

Responsibilities:

Directly manage, coach, develop, and motivate sales team
Meet and exceed sales goals with sales associates by developing strategic and actionable plans to achieve those goals
Set, uphold, and enforce guest service and culture standards
Arrange team meetings and trainings to promote product knowledge and generate sales
Provide daily and weekly store re-caps to corporate
Maintain a strong presence on the sales floor by building relationships by putting a big focus on building clientele
Uphold visual and merchandising guidelines and display new product weekly in front window
Ensure all company protocol is enforced at all times
Organize, plan, and execute in-store events

Competitive compensation will be provided.

For consideration, please send your resume to jobs@lalignenyc.com

Wednesday, June 24, 2020

HADLEIGH’S – SALES ASSOCIATE

Why Hadleigh’s:
Hadleigh’s was founded by husband and wife clothing designers, Ed and Gable Shaikh, as a sartorial men’s and womenswear brand in 2009. For more than a decade, the Shaikhs have worked relentlessly to provide the finest luxury clothing collections, sourcing exquisite textiles from around the world, and partnering with the most talented artisans in Europe. Even from the brand’s quaint beginnings in the Shaikh’s home, the most minute details of each garment are taken into account with nothing less than an exceptional finished product being acceptable. The final result: impeccably designed clothing, with a personal touch, for the modern lifestyle.
In addition to their penthouse tailoring studio on Madison Avenue in New York City, a larger, newly redesigned women’s boutique opened in July 2019 adjoining their upstairs men’s atelier in prestigious Highland Park Village in Dallas, Texas.

The Opportunity:
As a sales associate for Hadleigh’s, working with the brand’s founders and creative designers, you will receive invaluable first hand experience in communicating a brand’s mission and serving as an ambassador of the entire customer experience. You will help engage and build a relationship with customers on the floor, relaying Hadleigh’s core values and brand themes while creating an atmosphere of superior service, passion and enthusiasm for the highest quality garments available. You will maximize sales through retail operational excellence, an existing book of clients, learning the intricacies of the entire creative and retail fulfillment process, and work to support the overall store visual and image, and help with fulfilling retail support needs for the women’s and men’s retail teams.
Hadleigh’s boutique associates are responsible for offering customers the highest level of sophistication and service.

How You Will Contribute:

Provide memorable and approachable luxury in-store customer service experience and cultivate client relationships
Consult with customers to discover their needs by exploring customer preferences and occasions for which the customers are shopping
Anticipate customers expressed and unexpressed needs and wants and responds appropriately to exceed customer expectations
Demonstrate an entrepreneurial mindset in developing the business
Create opportunities for customers to experience multiple Hadleigh’s products
Promote Hadleigh’s bespoke customization services as part of the selling repertoire where appropriate to meet the customer’s current and/or future needs
Cultivates future customer connections (after-sales activities including thank you notes and follow-up phone calls)
Take ownership of resolving customer issues or complaints with empathy
Drive and perform onsite audits of store physical inventories
Develop progressively in-depth knowledge of Hadleigh’s products, craftsmanship, fabrics, made-to-measure and style evolution whilst translating such knowledge into customer benefits
Actively communicate customer, product and other store information within the store team to ensure customer and business needs are met
Adhere to Hadleigh’s store operations and time and attendance policies and standards, including working Saturdays and holidays

Who You Are:

Have a minimum of 3 years of experience in retail, preferably sales
Comfortable interacting with clients and working on a small team
Ability to self-learn and self-develop
Passionate about impeccable service and style
Generates customer delight
Proactively pursues opportunities to build client relationships
Enthusiastically supports at all levels of the retail process
Proficient with digital technology
Excellent written and verbal communication skills

Join the Hadleigh’s team and apply by emailing shop@hadleighs.com

Wednesday, June 24, 2020

HADLEIGH’S – SHOP APPRENTICE

The Opportunity:
As an apprentice for Hadleigh’s, working directly under the brand’s founders and creative designers, you will receive invaluable first hand experience in communicating a burgeoning brand’s mission and serving as an ambassador of the entire customer experience. You will help engage and build a relationship with customers from around the world, relaying Hadleigh’s core values and brand themes while creating an atmosphere of superior service, passion and enthusiasm for the highest quality garments available. You will maximize sales through retail operational excellence, an existing book of clients, learning the intricacies of the entire creative and retail fulfillment process, and work to support the overall store visual and image, and help with fulfilling retail support needs for the women’s and men’s retail teams.

How You Will Contribute:

Demonstrate an entrepreneurial mindset in developing the business
Provide memorable luxury in-store customer service experience and cultivate client relationships
Consult with customers to discover their needs by exploring customer preferences and occasions for which the customers are shopping
Anticipate customers expressed and unexpressed needs and wants and responds appropriately to exceed customer expectations
Create opportunities for customers to experience multiple Hadleigh’s products
Promote Hadleigh’s bespoke customization services as part of the selling repertoire where appropriate to meet the customer’s current and/or future needs
Cultivates future customer connections (after-sales activities including thank you notes and follow-up phone calls)
Take ownership of resolving customer issues or complaints with empathy
Drive and perform onsite audits of store physical inventories
Develop progressively in-depth knowledge of Hadleigh’s products, craftsmanship, fabrics, made-to-measure and style evolution whilst translating such knowledge into customer benefits
Actively communicate customer, product and other store information within the store team to ensure customer and business needs are met
Adhere to Hadleigh’s store operations and time and attendance policies and standards, including working Saturdays and holidays

Who You Are:

Have a minimum of 2 years of experience in retail and/or design industry
Desire to invest and grow with a brand long-term
Committed to learning all facets of clothing design and the luxury retail industry
Ability to self-learn and self-develop
Passionate about impeccable service and style
Generates customer delight
Proactively pursues opportunities to build client relationships
Enthusiastically supports at all levels of the retail process
Proficient with digital technology
Excellent written and verbal communication skills

Join the Hadleigh’s team and apply by emailing shop@hadleighs.com

Monday, June 15, 2020

Alice + Olivia – SALES SUPERVISOR

REPORTS TO: STORE MANAGER/ASSISTANT MANAGER

Sales Supervisor is responsible for driving the business as an active member of the sales team to ensure business growth and profitability, while exhibiting a strong sense of leadership. The Sales Supervisorwill partner with management and sales team to enhance overall customer experience. Sales Supervisor will support Assistant and Store manager in the training and development of sales team.

COMPETENCIES:

Customer Focus
Drive for results
Team player
Time management
Personal credibility

RESPONSIBILITIES:

Meet personal and store sales goals
Assist in the tracking, monitoring, and communication of business results
Develop and maintain long lasting client relationships by establishing a returning client base
Develop and maintain client relationships, contributing to monthly sales at a minimum of 20%
Personally maintain a UPT above company standard of 2.0 and develop staff to do the same
Satisfy company KPI requirements
Ensure that each customer receives outstanding customer service
Maintain an active sales floor presence to assist and coach staff in developing strong client relationships
Ensure image and grooming standards are professional and reflective of the brand image
Implement and maintain all merchandising directives to company standard
Monitor organization and upkeep of both the front and back of house
Encourage associates to take ownership of their sales performance
Responsible for knowing and executing daily operations of opening and closing procedures

JOBS ARE SUBJECT TO CHANGE FOR PERSONAL GROWTH, ORGANIZATIONAL DEVELOPMENT AND/OR EVOLUTION OF NEW TECHNOLOGIES.

Interested candidates should contact Carson Haynes at Carson.Haynes@aliceandolivia.com. Please include your resume with submission.

Monday, June 15, 2020

Ermenegildo Zegna – Customer Advisor

WHY JOIN US
The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

YOUR OPPORTUNITY
As a Customer Advisor for Zegna, you will aid in transforming a customer’s store visit into a memorable luxury shopping experience. As Brand Ambassadors, you help engage the Customers in the discovery of our heritage through stories and creating an atmosphere of passion and enthusiasm for the Zegna collections. The Customer Advisors builds a relationship with each customer that lasts over time and begins with the quality of their welcome, the gestures, and rituals of the selling ceremony and the provision of the highest level of service.

Reporting directly to the Store Manager, you will maximize sales through retail operational excellence and support to the overall store visual and image.

Customer Advisors are the trusted advisors of fashion and style, offering to the customer the highest level of sophistication and service. The role of the Customer Advisor at Ermenegildo Zegna stands at the very center of our organization as they continue to safeguard the growth and longevity of our Brand.

HOW YOU WILL CONTRIBUTE

Provide memorable luxury in-store customer service experience by following the Zegna Selling Flow and acting in accordance with the Zegna Mindset.
Demonstrate an entrepreneurial mindset in developing the business.
Consistently and effectively networks to attract new customers and develop a customer database.
Consults with customers to discover their needs by exploring customer preferences and occasions for which the customers are shopping.
Anticipate customers expressed and unexpressed needs and wants and responds appropriately to exceed customer expectations
Create opportunities for customers to experience multiple Zegna brands, products and “total looks” through demonstrating relevant yet personalized mix and match options.
Promote Zegna Made-to-Measure service as part of the selling repertoire where appropriate to meet the customer’s current and/or future needs.
Utilize company provided (iPod/iPad) technology to offer a complete and integrated luxury experience.
Leverage “Zegna Stories” to support and enhance the selling ceremony –
Collates useful and accurate customer data and information in accordance with Zegna CRM procedures and guidelines.
Cultivates future customer connections with Zegna (e.g. CRM after-sales activities including Thank You notes and Follow-up phone calls).
Utilize CRM software as the primary tool for after-sales communication
Take ownership of resolving customer issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage, and repair, global return policies, etc.
Drive and perform onsite audits of store physical inventories
Develop progressively in-depth knowledge of Zegna products, craftsmanship, fabrics, made-to-measure and style evolution whilst translating such knowledge into customer benefits.
Actively communicate customer, product and other store information within the store team to ensure customer and business needs are met.
When required to support the orientation of new staff through acting as a learning coach or “buddy” if assigned by the Store Manager.
Measure own performance using Zegna customer service and sales KPIs such as cross-selling ratio, conversion rate, average sales bill
Adhere to Zegna store operations and time and attendance policies and standards.

WHO YOU ARE:

Is passionate and open-minded
Ability to self-learn and self-develop
Generates customer delight
Proficient with digital technology
Familiar with Apple products is a plus
Excellent written and verbal communication skills

Join us. Make your talent your profession.
http://careers.zegna.com/

To apply for this and other opportunity follow Ermenegildo Zegna on LinkedIn