CAREERS

Tuesday, May 24, 2022

FRAME – Full-Time Sales Associate

FRAME is currently looking to hire Full-Time Sales Associate for our Highland Park Village retail store location!

FRAME is a brand that bridges the heritage and quality of manufacturing in Los Angeles with a distinctly European aesthetic. Its collections take inspiration from a French way of “dressed up casual” embodied by the style icons of the 1970s. Since the brand’s inception in 2012, FRAME has rapidly evolved from the off-duty model’s favorite denim brand to a fashion house that produces four ready-to-wear collections a year. With headquarters split between Los Angeles and London, FRAME is known for its coveted wardrobe classics, American craftsmanship, and its loyal following.

Role Overview:

The Sales Associate is responsible for driving sales, establishing and maintaining client relationships by delivering and protecting customer experience at all times. The Sales Associate assists in operational tasks such as maintenance of the sales floor and corresponding stockroom area. The Sales Associate is responsible for creating an environment that aligns with the brand’s aesthetic and maximizes customer satisfaction.

Responsibilities:

Sales and Customer Experience

  • Build and maintain a loyal client base, retaining client loyalty by providing clients with personalized service.
  • Facilitate the brand’s high standards of client experience, communicating the brand’s aesthetic.
  • Meets individual sales plans, contributing to the overall store sales plan.
  • Monitors all details of a sale; including shipping, alterations, and special requests to ensure customer satisfaction.
  • Ensures all sales related policies and procedures are maintained.
  • Maintains a keen interest in the fashion industry and market trends.
  • Demonstrates strong styling and merchandising skills.

Operations

  • Ability to multi-task in a fast-paced environment.
  • Demonstrates excellent communication skills both with clients and team.
  • Adheres to work schedule, inclusive of time and attendance.
  • Supports operational tasks such as shipment, RTV’s, and transfers when necessary.

Visual Merchandising

  • Ensures the selling floor is maintained and reflects the correct visual image.
  • Assists in the implementation and maintenance of all merchandising/visual directives when necessary.
  • Communicates inventory needs to Management Team, supporting the business plan.
  • Effectively relays any client feedback regarding successes and/or opportunities about the product.

Skills & Qualifications:

  • 1+ years of sales experience in a high end contemporary or luxury fashion environment.
  • Must be available to devote approximately 20 hours a week consistently.
  • Energetic, confident personality mixed with a strong work ethic.
  • Dynamic interpersonal and communications skills both verbal and written
  • Exceptional time management skills, high level of ownership, and self-awareness.
  • Must be able to lift, carry, or otherwise move objects weighing up to 15 pounds when merchandising sales floor using ladders or stairs.
  • High School Diploma or GED required.
  • Any additional bilingual proficiency is highly desired but not required.

 

For more information or to apply, please contact Danielle at danielle.morris@frame-brand.com.

Tuesday, May 24, 2022

FRAME – Full-Time Keyholder

FRAME is an American fashion brand renowned for its collections in denim, cotton, leather, and cashmere.

The company’s founders Erik Torstensson and Jens Grede strive to design a modern versatile wardrobe through signature denim fits, cotton shirting, and coveted leather pieces. Since the brand’s inception in 2012 in Los Angeles, California, FRAME has evolved from making handcrafted denim to offering ready-to-wear and accessories collections in the finest natural materials. FRAME is committed to sustainable and fair manufacturing practices, balancing profit with a commitment to people and the planet. Today, FRAME is sold through its own retail stores and e-commerce as well as through leading department stores and boutiques across the world

Role Overview:

The Keyholder works within the management team to help achieve store sales goals and maximizes profitability through effective supervision of the store team. The Keyholder takes ownership of the responsibilities assigned by the General Manager and serves as a role model to the rest of the Sales Associates.

Responsibilities:

Sales

  • Meets personal and store sales goals.
  • Continues to develop personal sales techniques and assists in the development of associates’ sales techniques to maximize sales.
  • Utilizes elevated levels of sales and service to maximize performance.
  • Demonstrates in-depth knowledge of the merchandise.
  • Monitors all details of a sale, including shipping, alterations, and special requests to ensure customer satisfaction.
  • Ensures all sales-related policies and procedures are maintained.
  • Maintains a keen interest in the fashion industry and market trends.

Customer Service

  • Supports and encourages staff to provide the highest level of customer service.
  • Builds and maintains repeat clientele by utilizing personal client book and assisting staff with utilizing their client books.
  • Resolves all customer issues and complaints quickly and effectively, ensuring client satisfaction.
  • Assists sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise, etc.).

Employee Supervision

  • Responsible for opening and closing the store in absence of General Manager or Assistant General Manager
  • Ensures image and grooming standards are professional and reflective of the brand image, at all times.
  • Adheres to work schedule, inclusive of time and attendance.

Operations

  • Collaborates with General Manager and Assistant General Manager in areas of risk management, physical security, store cash controls, and inventory management.
  • Assists in the training of sales staff in all areas of appropriate register usage and maintenance.
  • Understands and properly executes all management register functions.
  • Assists in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/ receiving related paperwork.
  • Participates in the stock process.

Visual Merchandising

  • Ensures the selling floor is neat, organized, stocked, and reflects the correct visual image at all times.
  • Assists in the implementation and maintenance of all merchandising/visual directives.
  • Ensures deliveries are properly processed in a timely manner.
  • Identifies product concerns in a timely manner.
  • Communicates inventory needs to support the business goal.
  • Effectively relays any client feedback regarding successes and/or opportunities about the product.

Skills & Qualifications:

  • Must possess a minimum of 1-2 years experience in a luxury environment.
  • Energetic, confident personality mixed with a strong work ethic.
  • Takes responsibility for own actions, behaviors, and actions of subordinates, uses a mature problem-solving methodology while handling pressure.
  • Proven top performer with the ability to motivate a team.
  • Fast learner, analyzes situations, and looks for solutions. Grasps the underlying structure.
  • Dynamic interpersonal and communications skills both verbal and written
  • Exceptional time management skills, and a high level of ownership
  • Must be able to lift, carry, or otherwise move objects weighing up to 15 pounds when merchandising sales floor using ladders or stairs.
  • Bachelor’s degree preferred; High School Diploma or GED required.

For more information or to apply, please contact Danielle at danielle.morris@frame-brand.com.

Tuesday, May 24, 2022

Rag & Bone – Sales Support Associate

Sales Support Associates support both the back of house and front of house operational functions. Back of house functions include, but are not limited to, unpacking/packing shipments, organizing the stock room, answering phones, and understanding and executing operational policies/procedures. Front of house activities flex between greeter, runner, cashier, phone answering, and whatever else the store requires. Sales Support Associates support an efficient product flow as well as a best in class customer service experience.

Key Roles and Responsibilities

  • Maintain Operational Excellence

Policy and Procedure

  • Maintain a knowledge and understanding of all Policy and Procedure

Stock/Inventory Management

  • Perform the receiving/transfer/RTV processes
  • Ensure maximization of storage and capacity in all product/supply categories
  • Execute corporately directed inventory cycle counts
  • Assist with the investigation and rectification of inventory discrepancies
  • Contribute to the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints (receiving/transfers/RTV/sales)

IT Systems

  • Have proper understanding of BOH/FOH IT systems
  • Accurately process Point of Sale transactions

Customer and Brand Experience

  • Partner with Operations Supervisor/Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service.
  • Support a best in class level of customer service through extensive product knowledge and operational ownership
  • Assist with POS, customer repairs, dry-cleaning, and alterations processes
  • Maintain a one company/one experience perspective in all customer service interactions
  • Understand and exemplify the rag & bone brand philosophy and lifestyle
  • Emulate the brand aesthetic and embody and strong sense of fashion

Personal Excellence

  • Consistently act within the core values of rag & bone
  • Appropriately manage conflict with all members of the team and take ownership of your contribution to the overall team
  • Contribute to a positive, fun, professional, productive, and team oriented store atmosphere
  • Identify opportunities to support the team in delivering best in class customer service
  • Ability to receive feedback from management and peers

Experience/Capabilities

  • Previous experience in retail stock, logistics, and/or customer service preferred
  • Ability to lift at least 30lbs, carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach, and bend
  • Availability to work per the needs of the business

 

For more information or to apply, please contact Charity Ybarra at charity.ybarra@rag-bone.com.

Tuesday, May 24, 2022

Rag & Bone – Full Time Sales Supervisor

The Sales Supervisor plays a key role in ensuring sales goals are consistently met and service standards are executed according to company guidelines. This person will act as an extension of store management as a leader and role model to all Sales Associates when it comes to service standards and adherence to company policy. The Sales Supervisor will ensure that all customers are being attended to and that there is a service centric floor environment at all times. In addition, this role is considered part of the store management team and this person will be expected to adhere to all company policies, procedures and be tasked with completing management level operational tasks as needed.

Key Roles and Responsibilities

Customer and Brand Experience:

  • Build customer loyalty through in store experience
  • Demonstrate product knowledge and support senior management with delivery of this information to staff
  • Display best in class customer service techniques, clienteling standards and sales interactions. Ensure that all staff on duty are doing the same.
  • Be the example for team by consistently achieving sales goals and the key performance metrics.
  • Assist Sales Associates with customer interactions in order to elevate the level of services and teach the Associate how to properly engage with customers
  • Encourage and recognize opportunities for team selling
  • Understand and exemplify the rag & bone brand philosophy and lifestyle
  • Emulate the brand aesthetic and embody a strong sense of fashion
  • Provide assistance with floor sets, window changes and other merchandising tasks as necessary
  • Resolves customer service issues utilizing the best in class service philosophy

Maintain Operational Excellence:

  • Opening and Closing
    • Ensure the store is opened and closed each day according to company guidelines. This includes but is not limited to ensuring a timely opening/closing, ensuring visual standard and store cleanliness are up to par at the beginning and end of each day, merchandising standards are met and the register is properly opened/closed
  • Policy and Procedure
    • Maintain knowledge and understanding of all Policy and Procedures
    • Act as a resources for team if there are questions on Policy and Procedures
  • Stock/Inventory Management
    • Contribute to the achievement of low inventory shrink and inventory accuracy by ensuring consistent execution of all inventory touch points
  • IT Systems
    • Accurately process Point of Sale transactions Personal Excellence
  • Consistently act within core value of rag & bone
  • Appropriately diffuse conflict with all members of the team and take ownership of your contribution to overall team and store environment. Escalate conflict to management where.
  • Identify opportunities to support the team in delivering a best in class customer experience
  • Ability to receive feedback from management and peers with respect and composure

Drive the Business:

  • Assist in tracking, monitoring and communication business results as necessary
  • Model and teach store associates to support a positive client-centric environment
  • Ability to grow and manage a clientele

Experience/Skills:

  • Minimum 2+ years of specialty retail experience
  • Experience selling in a commission based environment
  • Proven ability to drive business through clienteling
  • Previous experience in contemporary or luxury retail
  • Proven ability to meet sales goals
  • Availability to work per the needs of the business
  • Ability to lift at least 30lbs, carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach, and bend

For more information or to apply, contact Charity Ybarra at charity.ybarra@rag-bone.com.

Monday, May 23, 2022

Jimmy Choo – Associate Store Manager

Job Description

Jimmy Choo is an iconic luxury fashion brand defined by an empowered sense of glamour and a confident sense of style. We have joined with Versace and Michael Kors and are now the 3rd largest luxury group in the world known as Capri Holdings.

WHO YOU ARE:

Our leaders at Jimmy Choo are stylish, sophisticated and driven individuals who know how to keep their team focused and inspired. Success starts with being an entrepreneur- by acting as a strong brand representative in the community you will grow your business through client relationship management and events. We encourage an innovative workplace to strategically drive the business by being a solution-oriented leader! As an Assistant Store Manager, you will support the development of an elevated team that is focused on maintaining exceptional levels of customer service.

WHAT YOU’LL DO:

  • Achieve individual sales targets and inspire others to achieve their goals
  • Develop, maintain and expand customer base by capitalizing on high-profile clientele and sales
  • Implement and manage the boutique’s client outreach program in order to drive financial performance and exceed KPI targets
  • Manage and maintain effective communications with the Store Manager
  • Motivate team and build positive morale in order to drive results through goal setting, accountability and celebrating successes
  • Ensure superior visual presentation by assisting the Store Manager in ensuring the correct interpretation and implementation of visual directives
  • Deliver operational excellence in all store processes
  • Assist Store Manager in the recruiting, retention, supervision, training and development of staff

YOU’LL NEED TO HAVE: 2+ years of manager experience at a high-end retailer

WE’D LOVE TO SEE: An entrepreneur with the ability to drive results; adaptable, problem solver, and strategic Well connected with a strong ability to engage; a true brand ambassador Elevated customer service skills; Passion for sales, footwear and accessories Exceptional verbal and written communication skills

THE BENEFITS:

  • Generous Jimmy Choo and Michael Kors Discount
  • Product allowance
  • Competitive paid time off
  • Internal mobility across Capri Brands (Versace, Jimmy Choo and Michael Kors)
  • Exclusive Employee Sales
  • Paid Parental Leave
  • 401k Match Bonus Potential

For more details or to apply, please contact Petrushka Dickson at petrushka.dickson@jimmychoo.com.

Monday, May 23, 2022

Hermès – Inventory Control Specialist

Overview:
The Inventory Control Associate is responsible for the management of the store inventory. The primary duties include receiving packages, merchandise in to the store inventory accurately and efficiently on the day in which it arrives, ticketing merchandise and generating packing and shipping transfer and RTV of merchandise to other locations efficiently and accurately. All records associates with receiving and shopping merchandise will be neatly and accurately maintained in filing systems. The inventory control associate is responsible for the processing, recording and following up on all after sales service. In the absence of an Operations Manager/Director, the Store Director and or Assistant Manager will work with the Inventory Control Associate to organize, conduct and reconcile weekly cycle counts and bi-annual inventories. The Inventory Control Associate is also responsible for the ordering and maintains adequate stock levels in shipping and selling supplies and store and kitchen supplies.

All other duties as assigned by the supervisor.

Responsibilities:
Functional Responsibility

  • Maintain an accurate and organized store inventory. Organize and participate in store cycle counts, bi-annual inventories and reconciliation with support and direction from Store Director and/or Assistant Manager.
  • Process all incoming and outgoing shipments within the business day they are generated. Ensure proper documentation is completed.
  • Check in all returns against previous day’s business.
  • Print and ticket merchandise, returns and price updates.
  • Process, record, maintain and follow up on all aftersales service.
  • Process damages, maintain inventory for damages.
  • Work with Store Management to analyze business and replenish needs.
  • Develop inventory strategies to support the selling process and to maintain our warehouse standards on a daily basis.

Supervisory Responsibility:

  • NO

Budget Responsibility:

  • YES
  • In partnership with store management, this role is responsible for reviewing and adhering to budget for shipping supplies, orange supplies, office supplies and kitchen supplies with direction from the Store Director and/or Assistant Manager.

Decision Making Responsibility

  • NO

Qualifications:
Preferred Skills

  • Effective written and verbal communication skills.
  • Ability to effectively analyze information.
  • Ability to problem-solve.
  • Ability to multi-task with accuracy.
  • Attention to detail.
  • Ability to follow both written and verbal policies and directives.
  • Attention to loss prevention and inventory control.
  • Must be in good physical condition with the ability lift 25lbs without assistance.
  • Experienced with technology to fully utilize internal systems as well as external shipping software programs.
  • Ability to lift between 0-50 lbs. without assistance.

Hermès of Paris (USA) requires proof of full vaccination status as defined by the CDC and/or applicable state or local health agencies against the virus known as COVID-19, and any variants, as a condition of employment with Hermès of Paris (USA). Hermès of Paris (USA) will consider any reasonable requests for accommodations for disability and sincerely held religious beliefs in accordance with applicable laws.

Apply for this job online here.

Monday, May 23, 2022

MARKET – Part Time Sales Associate

MARKET is a women’s concept boutique housing a finely curated selection of clothing, accessories, fine jewelry, and home décor in addition to 2 rotating incubator spaces. We are currently seeking a part-time sales associate to join our growing team.

Responsibilities:

  • Meet and exceed daily and monthly sales goals by utilizing provided sales tools and maximizing client relationships
  • Ability to build and foster new client relationships while maintaining existing clientele
  • Seek product knowledge to build your expertise and provide honest and confident feedback to customers
  • Maintain visual and store standards

Qualified Candidates:

  • 1-2 years sales experience preferred
  • Self-motivated and goal-oriented with strong attention to detail and ability to multi-task
  • Outgoing and enthusiastic; with excellent communication skills and the ability to thrive in a team environment

Candidates must be flexible with scheduling. Weekend work is required. Competitive compensation will be provided.

For consideration, please send your resume to Market@MarketHighlandPark.com.

Monday, May 23, 2022

MARKET – Full Time Sales Associate

MARKET is a women’s concept boutique housing a finely curated selection of clothing, accessories, fine jewelry, and home décor in addition to 2 rotating incubator spaces. We are currently seeking a full-time sales associate to join our growing team.

Responsibilities:

  • Meet and exceed daily and monthly sales goals by utilizing provided sales tools and maximizing client relationships
  • Ability to build and foster new client relationships while maintaining existing clientele
  • Seek product knowledge to build your expertise and provide honest and confident feedback to customers
  • Maintain visual and store standards

Qualified Candidates:

  • 2+ years of luxury retail experience or equivalent sales experience.
  • Basic retail math skills
  • Ability to read, work and report in Excel
  • Self-motivated and goal-oriented with strong attention to detail and ability to multi-task
  • Outgoing and enthusiastic; with excellent communication skills and the ability to thrive in a team environment

Candidates must be flexible with scheduling. Weekend work is required. Competitive compensation and benefits will be provided.

For consideration, please send your resume to Market@MarketHighlandPark.com.

Monday, May 23, 2022

The Juice Bar – Retail Specialists

The Juice Bar is Hiring!

Retail Specialists

  • Signing Bonuses
  • Competitive Wages
  • Flexible Schedules
  • Friendly Environment
  • Healthy Benefits

Please contact:
Tom Hennings
214-244-3270
Tom@dallasjuicebar.com

Friday, May 20, 2022

Brunello Cucinelli – Client Advisor

Client Advisors at Brunello Cucinelli are responsible for delivering a memorable experience to all guests and prospective customers. This role is vital to our brand and supports the Store Manager in achieving sales goals and operational objectives. Client Advisors are responsible for being ambassadors of the brand and furthering the Humanistic philosophy of Solomeo.

Key Accountabilities:

  • Provide industry leading customer service building guest loyalty through in-store experience.
  • Maximize all selling opportunities to achieve (and exceed) individual sales goals while driving repeat business by utilizing clientele books and continuously looking for opportunities to convert one-time shoppers to long-term clients.
  • Proactively avoid customer service issues by finding meaningful resolutions for customers and using best-in-class customer service.
  • Continuously demonstrate product knowledge to enhance sales, use company-provided resources to deepen understanding of product assortment.
  • Maintains awareness of all current marketing and promotional activity.
  • Act as a brand ambassador emulating the brand aesthetic and embodying a strong sense of brand philosophy and lifestyle.
  • Under the guidance and direction of Store Manager and/or other Store Leadership complete operational objectives including opening and closing the store, cash handling, inventory, and other tasks as assigned and demonstrates flexibility and adaptability when workload or tasks are changed as necessitated by business.
  • Support and partner with the store manager in maintaining consistent inventory levels to prevent shrink and loss.
  • Ensure visual merchandising standards are maintained throughout the day, assist with floor sets, and moves as needed.
  • Utilizes business acumen (both written and verbal) in relation to store business, product assortment and business opportunities.
  • Build effective working relationships with colleagues in our other stores and Corporate Partners.
  • Demonstrates reliability and trustworthiness by acting with integrity in all interactions and following company Policy and guidelines.
  • Promotes cooperation and commitment within the team to achieve goals and celebrates team accomplishments and shares credit with others.
  • Proactively seeks feedback for performance and opportunities for growth.

Requirements:

  • Strong affinity for Brunello Cucinelli brand and philosophy.
  • High School Diploma required.
  • 1-3 years experience working in an elevated retail or hospitality environment.
  • Exceptional customer service and networking skills, with the ability to network and develop clients.
  • Strong verbal and written communication skills.
  • Proficient with POS systems and Microsoft Office Suite; Outlook and Excel.
  • Ability to stand for multiple hours and lift up to 40 pounds without assistance
  • Able to work a varied schedule each week including nights and weekends.

For more information or to apply, email Erin Benson at ebenson@brunellocucinelliusa.com.

Tuesday, March 22, 2022

Cerón Highland Park – Front Desk Associate

Cerón Salon is in need of a Front Desk Associate with the following requirements:

  • The front desk is clearly the first and final impression for all clients.
  • Excellent communication abilities (verbal, phone and email) with a customer service attitude.
  • Professionalism is expected at all times.
  • An energetic and socially interactive personality.

Generally, the Front Desk Associate is responsible for providing a welcoming atmosphere for everyone who comes in contact with Cerón.

  • Must have open availability as we are open 5 days a week. Shifts can range between 9AM – 6PM.
  • We are seeking candidates who have a cosmetology and reception background who are team-oriented but can also work independently when needed.
  • COVID-19 considerations: Everyone is required to wear masks. Receptionists are responsible for checking clients in and taking temperatures and ensuring the waiting area maintains social distancing requirements.
  • Experience: Customer Service: 1 year (Preferred) Scheduling: 1 year (Required) Receptionist: 1 year (Required)

Interested please contact management at manager@ceronhair.com or call 214.219.3600.

Thursday, March 3, 2022

Cerón Highland Park – Hair Stylist Assistant

Cerón Salon is in need of a Hair Stylist Assistant with the following requirements:

  • Hair Stylist assistant is clearly on the first and final impression for all clients.
  • Excellent communication abilities (verbal) with a customer service attitude.
  • Professionalism is expected at all times.
  • An energetic and socially interactive personality.
  • You will work in the salon with clients who are receiving services from a professional stylist. Must have a valid license from a cosmetology school.
  • You will work under a hairstylist and perform shampooing services on clients.

Duties include:

  • Shampoos and products: setting up the shampooing area, washing hair, applying conditioner, conditioner treatments, and (stylist choice) assisting with blowouts.
  • Massaging clients’ scalps during shampoos. Ensuring the shampoo areas are kept clean and are stocked with towels and products
  • Assist Colorists Stylists
  • Greet and welcome incoming clients and direct them to various parts of the salon to receive treatments- devote full attention to the client
  • Client Beverages – (during COVID-19 wear gloves)
  • Clean work area at all times, sanitized chairs and shampoo bowls in between clients – (due to COVID-19 this is being reinforced)
  • Stock Inventory Items- Restock Inventory items into the shelves
  • Sweep up hair after a client’s haircut
  • Wash robes and towels when needed
  • Assist stylists in organizing, cleaning, and restocking their stations
  • Sanitize brushes and combs

Interested please contact management at manager@ceronhair.com or call 214.219.3600.