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Wednesday, June 24, 2020
HADLEIGH’S – SALES ASSOCIATE
Why Hadleigh’s:
Hadleigh’s was founded by husband and wife clothing designers, Ed and Gable Shaikh, as a sartorial men’s and womenswear brand in 2009. For more than a decade, the Shaikhs have worked relentlessly to provide the finest luxury clothing collections, sourcing exquisite textiles from around the world, and partnering with the most talented artisans in Europe. Even from the brand’s quaint beginnings in the Shaikh’s home, the most minute details of each garment are taken into account with nothing less than an exceptional finished product being acceptable. The final result: impeccably designed clothing, with a personal touch, for the modern lifestyle.
In addition to their penthouse tailoring studio on Madison Avenue in New York City, a larger, newly redesigned women’s boutique opened in July 2019 adjoining their upstairs men’s atelier in prestigious Highland Park Village in Dallas, Texas.
The Opportunity:
As a sales associate for Hadleigh’s, working with the brand’s founders and creative designers, you will receive invaluable first hand experience in communicating a brand’s mission and serving as an ambassador of the entire customer experience. You will help engage and build a relationship with customers on the floor, relaying Hadleigh’s core values and brand themes while creating an atmosphere of superior service, passion and enthusiasm for the highest quality garments available. You will maximize sales through retail operational excellence, an existing book of clients, learning the intricacies of the entire creative and retail fulfillment process, and work to support the overall store visual and image, and help with fulfilling retail support needs for the women’s and men’s retail teams.
Hadleigh’s boutique associates are responsible for offering customers the highest level of sophistication and service.
How You Will Contribute:
- Provide memorable and approachable luxury in-store customer service experience and cultivate client relationships
- Consult with customers to discover their needs by exploring customer preferences and occasions for which the customers are shopping
- Anticipate customers expressed and unexpressed needs and wants and responds appropriately to exceed customer expectations
- Demonstrate an entrepreneurial mindset in developing the business
- Create opportunities for customers to experience multiple Hadleigh’s products
- Promote Hadleigh’s bespoke customization services as part of the selling repertoire where appropriate to meet the customer’s current and/or future needs
- Cultivates future customer connections (after-sales activities including thank you notes and follow-up phone calls)
- Take ownership of resolving customer issues or complaints with empathy
- Drive and perform onsite audits of store physical inventories
- Develop progressively in-depth knowledge of Hadleigh’s products, craftsmanship, fabrics, made-to-measure and style evolution whilst translating such knowledge into customer benefits
- Actively communicate customer, product and other store information within the store team to ensure customer and business needs are met
- Adhere to Hadleigh’s store operations and time and attendance policies and standards, including working Saturdays and holidays
Who You Are:
- Have a minimum of 3 years of experience in retail, preferably sales
- Comfortable interacting with clients and working on a small team
- Ability to self-learn and self-develop
- Passionate about impeccable service and style
- Generates customer delight
- Proactively pursues opportunities to build client relationships
- Enthusiastically supports at all levels of the retail process
- Proficient with digital technology
- Excellent written and verbal communication skills
Join the Hadleigh’s team and apply by emailing shop@hadleighs.com
Wednesday, June 24, 2020
HADLEIGH’S – SHOP APPRENTICE
Why Hadleigh’s:
Hadleigh’s was founded by husband and wife clothing designers, Ed and Gable Shaikh, as a sartorial men’s and womenswear brand in 2009. For more than a decade, the Shaikhs have worked relentlessly to provide the finest luxury clothing collections, sourcing exquisite textiles from around the world, and partnering with the most talented artisans in Europe. Even from the brand’s quaint beginnings in the Shaikh’s home, the most minute details of each garment are taken into account with nothing less than an exceptional finished product being acceptable. The final result: impeccably designed clothing, with a personal touch, for the modern lifestyle.
In addition to their penthouse tailoring studio on Madison Avenue in New York City, a larger, newly redesigned women’s boutique opened in July 2019 adjoining their upstairs men’s atelier in prestigious Highland Park Village in Dallas, Texas.
The Opportunity:
As an apprentice for Hadleigh’s, working directly under the brand’s founders and creative designers, you will receive invaluable first hand experience in communicating a burgeoning brand’s mission and serving as an ambassador of the entire customer experience. You will help engage and build a relationship with customers from around the world, relaying Hadleigh’s core values and brand themes while creating an atmosphere of superior service, passion and enthusiasm for the highest quality garments available. You will maximize sales through retail operational excellence, an existing book of clients, learning the intricacies of the entire creative and retail fulfillment process, and work to support the overall store visual and image, and help with fulfilling retail support needs for the women’s and men’s retail teams.
How You Will Contribute:
- Demonstrate an entrepreneurial mindset in developing the business
- Provide memorable luxury in-store customer service experience and cultivate client relationships
- Consult with customers to discover their needs by exploring customer preferences and occasions for which the customers are shopping
- Anticipate customers expressed and unexpressed needs and wants and responds appropriately to exceed customer expectations
- Create opportunities for customers to experience multiple Hadleigh’s products
- Promote Hadleigh’s bespoke customization services as part of the selling repertoire where appropriate to meet the customer’s current and/or future needs
- Cultivates future customer connections (after-sales activities including thank you notes and follow-up phone calls)
- Take ownership of resolving customer issues or complaints with empathy
- Drive and perform onsite audits of store physical inventories
- Develop progressively in-depth knowledge of Hadleigh’s products, craftsmanship, fabrics, made-to-measure and style evolution whilst translating such knowledge into customer benefits
- Actively communicate customer, product and other store information within the store team to ensure customer and business needs are met
- Adhere to Hadleigh’s store operations and time and attendance policies and standards, including working Saturdays and holidays
Who You Are:
- Have a minimum of 2 years of experience in retail and/or design industry
- Desire to invest and grow with a brand long-term
- Committed to learning all facets of clothing design and the luxury retail industry
- Ability to self-learn and self-develop
- Passionate about impeccable service and style
- Generates customer delight
- Proactively pursues opportunities to build client relationships
- Enthusiastically supports at all levels of the retail process
- Proficient with digital technology
- Excellent written and verbal communication skills
Join the Hadleigh’s team and apply by emailing shop@hadleighs.com
Monday, June 22, 2020
Christofle – Sales Specialist
We are seeking an energetic, dependable fulltime sales rep to help us expand our market share in the fast-paced retail industry. In this role, you will demonstrate your deep product knowledge to help potential customers make informed purchase decisions. As a Sales Specialist, you will always provide exceptional customer care . You will play a vital part in reaching our sales goals, growing clientele, and upholding the excellent reputation of our company. Opportunities for advancement and bonus pay, incentives are available for the right candidate.
Please send resumes to dallas@christofle.com.
Monday, June 15, 2020
Alice + Olivia – SALES SUPERVISOR
REPORTS TO: STORE MANAGER/ASSISTANT MANAGER
Sales Supervisor is responsible for driving the business as an active member of the sales team to ensure business growth and profitability, while exhibiting a strong sense of leadership. The Sales Supervisorwill partner with management and sales team to enhance overall customer experience. Sales Supervisor will support Assistant and Store manager in the training and development of sales team.
COMPETENCIES:
- Customer Focus
- Drive for results
- Team player
- Time management
- Personal credibility
RESPONSIBILITIES:
- Meet personal and store sales goals
- Assist in the tracking, monitoring, and communication of business results
- Develop and maintain long lasting client relationships by establishing a returning client base
- Develop and maintain client relationships, contributing to monthly sales at a minimum of 20%
- Personally maintain a UPT above company standard of 2.0 and develop staff to do the same
- Satisfy company KPI requirements
- Ensure that each customer receives outstanding customer service
- Maintain an active sales floor presence to assist and coach staff in developing strong client relationships
- Ensure image and grooming standards are professional and reflective of the brand image
- Implement and maintain all merchandising directives to company standard
- Monitor organization and upkeep of both the front and back of house
- Encourage associates to take ownership of their sales performance
- Responsible for knowing and executing daily operations of opening and closing procedures
JOBS ARE SUBJECT TO CHANGE FOR PERSONAL GROWTH, ORGANIZATIONAL DEVELOPMENT AND/OR EVOLUTION OF NEW TECHNOLOGIES.
Interested candidates should contact Carson Haynes at Carson.Haynes@aliceandolivia.com. Please include your resume with submission.
Monday, June 15, 2020
Ermenegildo Zegna – Customer Advisor
WHY JOIN US
The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.
YOUR OPPORTUNITY
As a Customer Advisor for Zegna, you will aid in transforming a customer’s store visit into a memorable luxury shopping experience. As Brand Ambassadors, you help engage the Customers in the discovery of our heritage through stories and creating an atmosphere of passion and enthusiasm for the Zegna collections. The Customer Advisors builds a relationship with each customer that lasts over time and begins with the quality of their welcome, the gestures, and rituals of the selling ceremony and the provision of the highest level of service.
Reporting directly to the Store Manager, you will maximize sales through retail operational excellence and support to the overall store visual and image.
Customer Advisors are the trusted advisors of fashion and style, offering to the customer the highest level of sophistication and service. The role of the Customer Advisor at Ermenegildo Zegna stands at the very center of our organization as they continue to safeguard the growth and longevity of our Brand.
HOW YOU WILL CONTRIBUTE
- Provide memorable luxury in-store customer service experience by following the Zegna Selling Flow and acting in accordance with the Zegna Mindset.
- Demonstrate an entrepreneurial mindset in developing the business.
- Consistently and effectively networks to attract new customers and develop a customer database.
- Consults with customers to discover their needs by exploring customer preferences and occasions for which the customers are shopping.
- Anticipate customers expressed and unexpressed needs and wants and responds appropriately to exceed customer expectations
- Create opportunities for customers to experience multiple Zegna brands, products and “total looks” through demonstrating relevant yet personalized mix and match options.
- Promote Zegna Made-to-Measure service as part of the selling repertoire where appropriate to meet the customer’s current and/or future needs.
- Utilize company provided (iPod/iPad) technology to offer a complete and integrated luxury experience.
- Leverage “Zegna Stories” to support and enhance the selling ceremony –
- Collates useful and accurate customer data and information in accordance with Zegna CRM procedures and guidelines.
- Cultivates future customer connections with Zegna (e.g. CRM after-sales activities including Thank You notes and Follow-up phone calls).
- Utilize CRM software as the primary tool for after-sales communication
- Take ownership of resolving customer issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage, and repair, global return policies, etc.
- Drive and perform onsite audits of store physical inventories
- Develop progressively in-depth knowledge of Zegna products, craftsmanship, fabrics, made-to-measure and style evolution whilst translating such knowledge into customer benefits.
- Actively communicate customer, product and other store information within the store team to ensure customer and business needs are met.
- When required to support the orientation of new staff through acting as a learning coach or “buddy” if assigned by the Store Manager.
- Measure own performance using Zegna customer service and sales KPIs such as cross-selling ratio, conversion rate, average sales bill
- Adhere to Zegna store operations and time and attendance policies and standards.
WHO YOU ARE:
- Is passionate and open-minded
- Ability to self-learn and self-develop
- Generates customer delight
- Proficient with digital technology
- Familiar with Apple products is a plus
- Excellent written and verbal communication skills
Join us. Make your talent your profession.
http://careers.zegna.com/
To apply for this and other opportunity follow Ermenegildo Zegna on LinkedIn
Thursday, June 11, 2020
La Perla – Sales Associate
Scope: To provide a high standard customer service and to contribute to the achievement of the store target.
Key Responsibilities:
- Providing exceptional standards of customer experience surpassing customer expectations at every opportunity by following La Perla Selling Ceremony and carrying out CRM activities according to the Company’s policies and procedures
- Demonstrating and reflecting the glamorous, luxury lifestyle image of La Perla through customer service, attitude, personal grooming, dress code and behaviour
- Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service
- Participating in and representing La Perla during promotional events and activities
- Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the boutique performance
- Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase boutique performance and reach individual and store targets
- Actively ensuring merchandise presentation reflect VM standards and general tidiness and cleanliness of the boutique at all times
- Playing an active role in replenishing stock according to La Perla procedures and policies
- Collaborate with the team in organizing the product in the stock room by participating in stock takes and helping to keep the stock room tidy and clean
- Attending and participating in all store meetings and training events as required ensuring good communication is maintained
Skills:
- Demonstrable success gained as a Sales Associate with a recognised luxury brand
- Excellent communication skills both written and verbal
- Fluent in English
- Demonstrable sales skills
- Knowledge and understanding of the luxury market, customer service and fashion
- Successfully able to handle multiple demands and competing priorities
- Seeks opportunities to be proactive and pre-empt client needs
- Demonstrates respect and politeness and regularly exceeds customer expectations
- Shows innovation and initiative in setting customer care standards
- Team player
- Strong attention to detail
- Able to work flexibly, embrace and manage change
- Well groomed and demonstrate an attitude of professionalism, conscientiousness and reliability
- Enthusiastic, self-confident and self-motivated
- Understand and represent the luxury lifestyle image of La Perla
- Professionalism is maintained under all circumstances
- Prepared to go the extra mile to achieve targets
Interested candidates should contact Kathleen Hoffer at Kathleen.Hoffer@LaPerla.com.
Wednesday, May 27, 2020
La Perla – Store Manager
The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude.
Responsibilities
- Set and execute sales performance goals to increase profitability
- Hire, train, and assess store employee’s productivity and performance
- Maintain orderly, presentable appearance of the store
- Oversee stock and store operations
Qualifications
- High school education or equivalent experience
- 2+ years’ store management experience
- Customer centric with a positive attitude
Interested candidates should contact Kathleen Hoffer at Kathleen.Hoffer@LaPerla.com.
Wednesday, March 4, 2020
La Ligne – CLIENT ADVISOR
Based in New York City, La Ligne offers a line of classic essentials that you can eat, sleep, drink, and dance in every day.
La Ligne starts with the iconic stripe but doesn’t stop there. We create everyday essentials and statement pieces – versatile staples that can be effortlessly styled together from dawn to dusk. We are looking for hard-working, energetic associates to join our team-oriented boutique, opening this Spring in Highland Park Village.
Role:
You are a go-getter with a confident sense of personal style. You’re organized with a sharp eye for detail, and care deeply about the little things. You are driven and goal-oriented and value the importance of developing and maintaining client relationships while providing excellent customer service. Above all, you are a team player with a positive attitude.
Requirements:
- Experience clienteling
- Strong design aesthetic and sense of style
- Dallas based
- 1-2 years retail experience preferred
- Bachelor’s Degree preferred
Candidates must be flexible with scheduling and able to work weekends.
Competitive compensation will be provided.
For consideration, please send your resume to jobs@lalignenyc.com
Wednesday, March 4, 2020
La Ligne – STORE MANAGER
Based in New York City, La Ligne offers a line of classic essentials that you can eat, sleep, drink, and dance in every day.
La Ligne starts with the iconic stripe but doesn’t stop there. We create everyday essentials and statement pieces – versatile staples that can be effortlessly styled together from dawn to dusk. We are looking for an exceptional Store Manager to lead our team-oriented boutique, opening this Spring in Highland Park Village.
Role:
You are a go-getter with a confident sense of personal style. You’re organized with a sharp eye for detail, and care deeply about the little things. You are driven and goal-oriented and value the importance of developing and maintaining client relationships while providing unparalleled customer service. You understand how to communicate to your team and lead others to raise the bar. You exude a sense of fun and playfulness, but you always get the job done. Above all, you are a team player with a positive attitude.
The Store Manager is responsible for the growth and profitability of the store. The Store Manager must exemplify exceptional time management skills in order to ensure excellence, training, and development of each team member.
Responsibilities:
- Directly manage, coach, develop, and motivate sales team
- Meet and exceed sales goals with sales associates by developing strategic and actionable plans to achieve those goals
- Set, uphold, and enforce guest service and culture standards
- Arrange team meetings and trainings to promote product knowledge and generate sales
- Provide daily and weekly store re-caps to corporate
- Maintain a strong presence on the sales floor by building relationships by putting a big focus on building clientele
- Uphold visual and merchandising guidelines and display new product weekly in front window
- Ensure all company protocol is enforced at all times
- Organize, plan, and execute in-store events
Competitive compensation will be provided.
For consideration, please send your resume to jobs@lalignenyc.com
Wednesday, January 8, 2020
Akris – Full time Sales of RTW and Accessories
Purpose:
Akris – Full time Sales of RTW and Accessories
Responsibilities:
- Represent the Akris brand by interacting with clients in the sale of RTW and Accessories.
- Maintain a high level of service, product knowledge and basic operational procedures.
- Cultivate strong client relationships
- Assist with inventory and special projects as needed.
Desired Skills and Experience:
- Previous experience in luxury sales is required
- Strong understanding of customer service needs and customer priorities
- A sales driven, goal oriented individual with a positive, high energy personality
- Strong client book
- Excellent interpersonal and communication skills are needed
- Strong attention to detail with the ability to handle multiple tasks simultaneously
- Must be able to lift, carry or otherwise move objects weighing up to 30 pounds when merchandising the sales floor.
Akris is an international fashion house founded in 1922 and based in St. Gallen, Switzerland. Creative director Albert Kriemler designs fashion forward women’s wear and signature accessories including the Ai bag made from coveted Mongolian horsehair. Akris holds its ready-to-wear runway shows twice a year in Paris. Besides double-face, the fashion house is renowned for using innovative embroidery and digital photo printing techniques. Akris has been owned and run by its founding family for three generations and operates its own boutiques in major cities around the globe. The Akris main collection as well as its sportier sister line Akris punto are also available in over 500 points of distribution worldwide.
If you meet these qualifications, please send your resume to Teresa.moeller@akris.com
