Goyard – Operations Supervisor

Position Overview:

This position will report to the Boutique Manager. The ideal candidate will manage all aspects of operations and back of house for the boutique, while supporting sales functions.

Role and Responsibilities:

Operations and Stock Management:

• Assist Boutique Manager with day-to-day operations and activities. (Including daily briefs)
• Master Goyard USA retail policies and procedures and propose improvements as needed.
• Manage all daily boutique operations. (Including support of the sales team through shipping, wrapping, stock retrieval)
• Supervise and coordinate monthly shipment in partnership with Sales Manager.
• Partner with Boutique Manager on Visual Merchandising execution
• Schedule, assign, validate inventories and daily cycle counts, and resolve discrepancies.
• Hold accountabilities for all aspects of stock management.
• Ensure back of house is immaculate at all times.

Customer Service:

• Master and execute Goyard USA After Sales Service policies and procedures.
• Responsible for all aspects of repairs management. (Clients and stock)
• Support Manager in ensuring all client issues are resolved in a timely manner and provide qualitative solutions to escalated cases.

Boutique Management:

• Directly supervise the Cashier position and ensure proper POS policies are respected.
• Hold accountability for business performance by inspiring and motivating others to achieve goals.
• Support Manager on daily, weekly and monthly reports.

Sales:

• Support the achievement of business KPI’s and sales goals.
• Provide strategies to improve and achieve performance.
• Support sales floor according to business needs. (Including selling to clients)

Any other duties and special projects as assigned*

Skills Requirements:

• College degree (Business field is preferred)
• Minimum of 3 years of retail experience, preferably in luxury retail industry in a managerial role and a proven track record in achieving financial plans.
• Exceptional customer focus and client relationship management abilities.
• Knowledge and prior experience with in-store retail operations.
• Excellent organizational skills and attention to detail.
• Proficient with retail environment equipment (phones, cash registers, security / surveillance systems, etc.) and technologies (CBR.)
• Intermediate MS Office, Word, Excel, Outlook skills.
• Ability to develop effective partnerships within the team.
• Excellent communication skills.
• Able to multi task and operate with a strong sense and appreciation for qualitative work.
• Must be a team player.
• Must have a flexible work schedule, including evenings, weekends and holidays.
• Standing for extended periods of time.
• Ability to lift and carry boxes up to 40 pounds.
• Work with all packaging materials and in proximity to paint exposure

For more information or to apply, please contact gdl_operations@goyard.us.