Lela Rose – Retail Manager

Lela Rose is looking for a dynamic Retail Manager for our Highland Park Village Flagship store. The Store Manager should thrive in an ever-changing environment and shouldn’t be afraid to take the initiative to find ways to grow the store business. He/She should enjoy developing and mentoring a successful retail team while also being the liaison to the Lela Rose Corporate Office.

What you’ll do:

• Represent and communicate Lela Rose values and philosophy to customers and team members
• Drive sales performance for the Highland Park retail channel, achieving weekly, monthly, and quarterly selling goals
• Be present on the sales floor, continuously empowering sales staff to meet sales goals by creating an authentic Lela Rose brand experience.
• Lead the team in product knowledge across all product categories
• Lead and mentor the team of associates on a retention clienteling strategy
• Develop and execute a high customer service standard to exceed customer expectations and encourage repeat customers
• Act as brand ambassador to strengthen/form relationships with VIP clientele/prospect customers
• Consistently follow company-wide processes to maintain brand consistency
• Manage daily scheduling
• Coordinate store events with our Marketing team
• Support DTC team with seasonal product buys
• Oversee store inventory management to ensure maintenance of cycle counts, inventory accuracy, and shrink requirements
• Work closely with the logistics team to ensure that appropriate stock and assortment levels are met and that weekly deliveries are received
• Build and foster an engaged, effective team through recruitment and on-boarding, as well as ongoing training and development
• Create an inclusive workplace culture by treating all teammates and customers with respect
• Attend company leadership trainings, including our annual Store Leader Summit

Who you are:

• Minimum 5 years of retail experience (plus, you’re an established top-performer)
• Able to build, coach, and retain a high-performing team that meets sales, operational, and financial performance goals
• An excellent communicator who’s able to make tough decisions
• An upbeat collaborator with strong interpersonal skills
• A problem-solver
• Highly interested in business, technology, and fashion
• Friendly, warm and welcoming

For more information or to apply, please contact Erin at erin@lelarose.com.