NEW + NOW > Careers > February 28, 2024

Lela Rose – Retail Manager

Lela Rose is looking for a dynamic Retail Manager for our Highland Park Village Flagship store. The Store Manager should thrive in an ever-changing environment and shouldn’t be afraid to take the initiative to find ways to grow the store business. He/She should enjoy developing and mentoring a successful retail team while also being the liaison to the Lela Rose Corporate Office.

What you’ll do:

  • Represent and communicate Lela Rose values and philosophy to customers and team members
  • Drive sales performance for the Highland Park retail channel, achieving weekly, monthly, and quarterly selling goals
  • Be present on the sales floor, continuously empowering sales staff to meet sales goals by creating an authentic Lela Rose brand experience.
  • Lead the team in product knowledge across all product categories
  • Lead and mentor the team of associates on a retention clienteling strategy
  • Develop and execute a high customer service standard to exceed customer expectations and encourage repeat customers
  • Act as brand ambassador to strengthen/form relationships with VIP clientele/prospect customers
  • Consistently follow company-wide processes to maintain brand consistency
  • Manage daily scheduling
  • Coordinate store events with our Marketing team
  • Support DTC team with seasonal product buys
  • Oversee store inventory management to ensure maintenance of cycle counts, inventory accuracy, and shrink requirements
  • Work closely with the logistics team to ensure that appropriate stock and assortment levels are met and that weekly deliveries are received
  • Build and foster an engaged, effective team through recruitment and on-boarding, as well as ongoing training and development
  • Create an inclusive workplace culture by treating all teammates and customers with respect
  • Attend company leadership trainings, including our annual Store Leader Summit

Who you are:

  • Minimum 5 years of retail experience (plus, you’re an established top-performer)
  • Able to build, coach, and retain a high-performing team that meets sales, operational, and financial performance goals
  • An excellent communicator who’s able to make tough decisions
  • An upbeat collaborator with strong interpersonal skills
  • A problem-solver
  • Highly interested in business, technology, and fashion
  • Friendly, warm and welcoming

For more information or to apply, please contact Erin at