Goyard – Operations Associate

Position Overview:
The Operations Associate is responsible for providing daily operational support to the boutique business and sales team by overseeing an efficient stock room and accurate inventory, as well as administrative operations. This position will work closely with all teams. This position will report to the Operations Supervisor. The ideal candidate will fully embrace Goyard’s values of exclusivity, family and excellence in all aspects of their work.

Administrative

• Support and assist with back of house and daily boutique operations
• Update and complete all tracking files used for audit purposes
• Understand and follow all Goyard policies and procedures
• Follow up with after sales department on special repair requests and submit to the Paris team
• Responsible for all daily shipping needs of the boutique: picking merchandise, packing merchandise, preparing FedEx labels and coordinating daily pickups
• Responsible for updating all marquage tracking files
• Responsible for updating repair, finish repair, daily operation, inventory movement books
• Other projects as assigned by Boutique Director

Inventory Management

• Communicate merchandise requests and transfers to all boutiques
• Responsible for completing incoming monthly shipment
• Ensure all inventory is accurately ticketed and put away in a timely manner
• Conduct daily cycle counts
• Responsible for maintaining a clean and organized stock room
• Participate in the bi-annual full inventories
• Mapping the stock and sales floor for bi-annual inventory

Customer Service

• Assist with boutique clients’ phone or email inquiries regarding repair and marquage. Provide them with the necessary information
• Assist the boutique with Doorman / Greeter responsibilities when schedule requires
• Assist with Cashier responsibilities including wrapping client purchases, organization and processing sales

Skills Requirements

• Minimum 1-year experience in a similar position in luxury retail industry preferred
• Knowledge of in-store retail operations, including customer service, sales, procedures, merchandising, and inventory management.
• Ability to develop effective partnerships within the team and organization.
• Intermediate skills in MS Office (excel, word, outlook)
• Must be able to multi task and work well under pressure
• High sensitivity to customers experience and loyalty
• Ability to lift and carry boxes up to 40 pounds
• Ability to stand for full 8-hour shift
• Must have a flexible work schedule, including evenings, weekends and holidays.

For more information or to apply, please email gdl_operations@goyard.us.